ServiceNow Community

Manager Approvals in case of Sick Leave

Hi Team, I was wondering how can we handle approvals in case of sick leaves or unplanned leaves. I know delegation works, but this is when it is a planned leave. Has any one faced this scenario?

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How to get the stock auto restocked without manual intervention?

I want to know how the service tool can be used for the stock low and get auto-ordered depending upon the frequent purchase from certain vendors. So, it would be helpful for not getting the orders cancelled and also does not to hit the SLA.

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Display dynamic asset data (alm_asset) in ESC portal carousel per logged in user

I have a requirement to add a dynamic 5th slide in the ESC Portal Carousel. I need guidance on whether this is achievable and how to implement it. CURRENT SETUP:Our ESC Portal Carousel already has 4 static slides which are Announcement type records w...

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Dependent drop downs

Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...

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CMDB AI Data Mapping (CSDM)

Hi All,How are you mapping AI components in CMDB (AI tables) within CSDM for third-party applications (Saas & on-prem)?Any best practices or data mapping approaches?

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Moving reports to a different application scope

HI,Is there a way to move multiple reports to a different application scope?We've got around 100+ reports that wa previously created in classic UI by users on 'Planned Work Maintenance' application that they can't edit now in Platform Analytics, sinc...

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AI Strategy in CSDM

Hi Everyone, Our organization is currently defining our AI strategy within the CSDM framework and we are looking for insights on how others classify these solutions. 1. How are organizations defining their AI strategy within CSDM? 2...

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Several fields hidden in the New Incident Record form/inc details form

I am not able to see the "impact" field, the fields under the Impact Section, or the fields under Related records section when creating a new incident, or viewing/editing an existing incident details on the Service Operations Workspace.My team membe...

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Enterprise Architecture Patterns for ServiceNow Platform Expansion

Enterprise Architecture Patterns for ServiceNow Platform Expansion As organizations adopt ServiceNow across multiple business domains, the platform often evolves from a specialized IT service management solution into a broader enterprise workflow pla...

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Best Practices

Survey Triggers

We have a survey we want to trigger for every RITM that specific fulfiller groups do work on (close a task). it seems to work fine for me as an admin, even when i impersonate someone, but it does not trigger for anyone else. I'm stumped. we are using...

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How to Implement Okta integration using Okta spoke

Hi All,I am looking to send user information to Okta to update few details. what is the best and easy way to do it, through spokes or API integration? I found in docs that Okta spoke provides few actions to update user profile, but I am unable to ins...

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Enabling multiple RAM for one entity class

Hi Experts,I am facing an issue while configuring Risk Assessment Methodologies (RAMs).Currently, for an Entity Class (e.g., Department), only one RAM can be configured because it is set as the Primary methodology. Due to this configuration, the RAM ...

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How to preserve ATF Test Suites before clone refresh?

Hi Community,Our test instance is scheduled for a clone refresh and I want to makesure I don't lose our ATF (Automated Test Framework) work before itgets overwritten.We currently have around 50 test suites with their associated testcases and test ste...

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Risk workspace

Under risk workspace, if I open risk event then there is a related list tab "Risk" .there is a declarative action "Add" .If I click on add to add risk then what are the risks available to select as per OOB functionality.

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Redirect Approvers Based on Role (Workspace vs ESC)

Redirect Approvers Based on Role (Workspace vs ESC) Description In some scenarios, approvers receive email notifications with links to review approvals. However, based on their roles, users should be redirected to different interfaces. Users with th...

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