Asset Lite vs ITAM - SAM Pro and HAM Pro

[Naresh Reddy4]

Hi Team,

Would need help to understand the difference between Asset Lite functionalities available with base ITSM vs the dedicated ITAM - SAM pro and HAM Pro 

 
Since for many small companies with less than 5 to 10k assets, proposing the dedicated SAM and HAM modules might not make sense, main focus from clients is to populate and track the software, hardware assets, attributes and their status and generating reports and dashboards.

Can this all be achieved via 3rd party tools integrations with Asset Lite and through customizations?
please share your point of views and what critical features we might miss without dedicated HAM & SAM for small scale clients

[GlideFather]

Hi @Naresh Reddy4,

if I remember correctly then Asset Lite doesn't provide Workspace and neither normalisation and reconciliation processes. It has basic model for assets and synchronisation with CIs, available mobile app but only for viewing.

The SAM/HAM Pro offer the whole package.

I guess this is very difficult to give you and advice, perhaps it would be better to talk to ServiceNow directly.

Usually there is a dedicated person in each company for such agendas like subscriptions, licences or new products. I believe if they ask ServiceNow directly it will be better answered.

[Pratiksha]

It all depends on what you want to achieve from the project. Let's take an example: I want to manage my software inventory, know which user it has been assigned to, and add some financial aspects to it. I can live with the basic asset management that comes with ITSM.

Now, if I want to manage a stockroom, ensure inventory can be ordered, managed, transferred, and track the end-of-life of a given asset automatically, that's different. With SAM, you gain insights into the licenses you have, how many are in use, and even identify users who are not utilizing assigned software.

Regards,

Pratiksha

[AP_Akash_07]

Hi @Naresh Reddy4 ,

I think so if you don't opt for HAM Pro then you might not be able to utilise certain hardware asset features like normalisation of hardware models using the content library ,which is a key feature or necessity of using HAM.

For more details you can refer to this community at