ServiceNow Community

[question] subscription, roles and application

Hi community,I am a little bit confused with the term subscription, roles and application in subscription management application. Can I understand that way that 1 subscription = 1 roles per person, while the role control both what you can do and whic...

Question

Capstone Project Module 9 Change Admin Password

Was working on ServiceNow Administration Fundamentals and finishing up my Module 9 Capstone Project. Please see screen shot. I DO NOT have password for admin (never did). I'm not sure since I was granted an extension, if passwords change? Please ...

Question

Issue with Event Management Connector Instance Migration

Hi, When I'm trying to move the connectors that I created in Development instance, the connector instance is not getting captured in update set and While I'm trying to move that as xml I'm getting the url same as development.Please help me with this ...

Question

Are there conditions to reschedule (or retarget) a release? If so, what are they?

Are there conditions to reschedule (or retarget) a release? If so, what are they?I am doing testing in the development environment and have created new releases. When i attempt to reschedule the release there are a multitude of cases where the releas...

Question

ATF Error

Hi Team, We have multiple ATFs failing with below message, any idea what the issue is? And it seems to work some time and fails other times, even though the steps remain the same. Click a UI ActionThis step failed because the client error 'Uncaught R...

Question

Dependent drop downs

Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...

Question

Vulnerability Response Tenable Integration: Issue with rescanning

Hello Everyone, We have enabled the Rescan functionality in the Vulnerability Response Tenable integration. When we trigger a rescan for Active Scans, the request is submitted successfully, and ServiceNow receives a valid response from Tenable. Howev...

Question

How To: Add a "Copy Row" Action to MRVS on Service Portal

BackgroundServiceNow's Service Portal supports Multi-Row Variable Sets (MRVS) on catalog item pages. Out of the box, each row provides two actions: an edit (pencil) button, and a remove (x) button.In a recent project, we had users who needed to add r...

Question

Hide buttons based on the catalog item field selection

I have a requirement in Catalog item, based on the values selected in the field Request type=Access-data for reporting and dashboard and Type of data = Real-time data , I have to hide the below mentioned :Of these, first 3 I am able to achieve with a...

Question

UI Interaction modeless dialog - form

Hello Community,I am using a ui interaction with a declarative action,When the Declarative action is clicked a modeless dialog - form opens , I want to pre-populate the additional comments in the dialog , How can I achieve this using the query?

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Need to add "create request" in Walk up SOW view

Hi ,I need to configure create new request button in Service Operation Workspace interactions for type walk-up. It is available already for chat in "sys_declarative_action_assignment" when I changed the view it did work for Walk-up as well. But i nee...

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Resolved! Service Portal: Supported design for conditional visibility and mandatory variables inside Variable

Hello Community, We are reviewing a Service Portal catalog design and would like guidance on a recommended and supported approach for handling conditional visibility and mandatory behavior. Current situation:- Catalog items use Variable Sets- Some va...

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Approach on scoping RITM to our application integration

Hey there! We're building an store integration where we're creating a catalog entry with question fields (which adds variables to the RITM). What's a good approach to ensure our business rules and workflows only trigger on items created from our cata...

Question

Hide New Visualization option in PA Dashboards

Hi All, Is it possible to hide the “New Visualization” option within the Add Visualization modal (Add new element → Data Visualization) while editing a PA dashboard using the in‑line editor?

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UI Action Visibility Issue: Hide button in CMDB WS while keeping it visible in Asset WS

I am facing an issue managing UI Action visibility when a user navigates between different Workspaces (Asset Workspace and CMDB Workspace). I need to find a way to dynamically hide the action based on the active Workspace.Environment ContextTable: Co...

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Workspace : Next Experience