ServiceNow Community

How to redirect using declarative actions

Create a new action assignment(sys_declarative_action_assignment). Now how to redirect to a link?In the implemented as we have many options like server script, client script, etc. This is link I want to redirect to - https://abc.service-now.com/now/n...

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Resolved! I am using query business rule with no conditions on incident table

Hi,It is not giving any output to logs. Kindly help.(function executeRule(current, previous /*null when async*/) { current.addActiveQuery(); current.addQuery('priority', 1); current.query(); while(current.next()){ gs.log('The numbers are ' + c...

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Article invisible in Knowledge base when Workflow changed

Hello everyone,When the article state changes from Published to Draft / Review the previous version gets vanished from Knowledge Base. When the article is made to draft, the old version should be available to user until the new version gets updated.P...

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Issue with Cross-Scope Error While Creating Data Source

Hello Team,I am encountering the following error while creating a data source in the Global scope:“Access to API 'setValue(sys_data_source.data_loader)' from scope 'sn_gcp_integ' has been refused due to the API's cross-scope access policy.”However, t...

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How to get widgets to follow filters on workspace dashboard

On the Enterprise Architecture Workspace dashboard, I've created the following filters: However, I'm wanting them to be able to be applied to the below widgets so that the widgets will follow them: Does anyone know how I can configure the filters or ...

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How to Show Yes/No Confirmation on input screen in Mobile App Builder

Hi team,I’m working in Mobile App Builder and have a form where users can scan two serial numbers via an input screen. When the form is submitted, I display two different messages:"Not found" – if no matching asset record is found for the serial numb...

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Unable to Access Personal Developer Instance – 502 Bad Gateway (Instance Offline)

I am unable to access my Personal Developer Instance. When I try to log in, it shows a “502 Bad Gateway” error, and the instance status appears as Offline.Could you please look into this issue and help restore access to my instance?

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Cloning in ServiceNow: Why Your Latest Updates Might Not Appear in Dev/Test

Why Some Update Sets or Data Don’t Sync After a Clone?When performing a ServiceNow instance clone, you may notice that some update sets, records, or field changes don’t appear in Dev or Test even after the clone completes. This is a common scenario a...

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Can Multiple ATF Test Suites can be run at the same time?

Does ATF supports Parallel testing of Multiple test suites

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How to call related list in report

Hi, I was creating a report using the sc_request_metric table, where I need to display details from the sc_task table, which are available only in the related list of that record. I mean, each request has corresponding child records (request tasks) ...

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wanted to create notification when MSI is linked to SIR

we wanted to create notification when major security incident is linked or unlinked from an SIR but we are not getting exact result, can anyone share the process of it ?

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Error: "Invalid Quantity value" when ordering a catalog item using REST API Explorer

Hi Community,I'm trying to order a catalog item using the REST API Explorer in ServiceNow, but I'm encountering the following error: {"error": {"message": "Invalid Quantity value","detail": ""},"status": "failure"} Namespace: sn_scAPI Name: ServiceCa...

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Few of the HR Cases Stuck in Awaiting acceptance

Hi team,Some of the HR cases are stuck in Awaiting acceptance state in the production instance. When i am trying to replicate the issue in dev instance , cases are auto-closing after 5 working days from awaiting acceptance.What might be reason for ca...

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Create Different Assessment for Demand Stakeholders

The OOB Demand Notifications are not Appropriate for our Organization. I have already created a new functioning Assessment (very simple) and want to use that to score my demands and appear on the Demand Workbench. I want to turn off the OOB Assessmen...

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Service Portfolio Management

How to retire a knowledge block in ServiceNow

Hello All, can someone help me understand why a knowledge block cannot be retired even if I have deleted it from the latest version of the article? I received always the same error message "Block cannot be retired as it is currently used in other art...

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