ServiceNow Community

Editing buttons/available fields in cart layout

I am setting up a new instance and there is a desire to hide fields and buttons on the cart view. Docs indicate that this should be done in "Maintain Cart Layouts" but that doesn't actually seem to work. For instance, in a fresh PDI if I uncheck th...

Question

creating an elevated admin role

I know that the security_admin rule is an elevated role. Is there a way to create a new role, called 'sudo_admin' for example, that is an elevated role equivalent to the admin role? I don't want people to be admins all the time, only when they need t...

Question

ServiceNow Community Code of Conduct for all members

The ServiceNow Community is a vibrant, welcoming community filled with developers, technical IT staff, and business professionals of all types that come together to help each other get the most out of their ServiceNow products. Since the Service...

Article

Copy resource assignment functionality missing (Related Links - Copy Plan)

We recently switched from resource plans to resource assignments. When we were using plans our PMs could easily duplicate a resource plan and modify it saving time (Related Links - Copy Plan). Now that we are using assignments we do not see the abi...

Question

Handling "mirroring" user access with another user

Hi Community, I'd like to know how others have developed the following use case: A manager requests a user to have access to ServiceNow and wants the user's access to mirror another user on the team. For each group, there needs to be an approval fro...

Question

Show group by records with more than 1 record

Hello! I am trying to pull a report for "repeat offenders" in the last 48 hours for the Service Desk. I was hoping to just run a report on the incident table and group by customer but only want to see grouped values that have more than one record. Fo...

Question

Resolved! Vendor Management Workspace - sn_app_insights_execution table missing

I have installed Vendor Management plugins (both Risk and ITSM) in a fresh Yokahama PDI. On opening the Vendor Management Workspace, an error appears (see screenshot). The table 'sn_app_insights_execution' does not exist, and is being called from a r...

Question

Unable to pass values from form values to g_model.setframe record using ui action on the workspace

So my requirement is for Service operation workspace, when user clicks on a button on sc_task table, that should prompt for serial number or asset tag, if any of matching asset found system should show it in model pop up and pass sc_task related requ...

Question

Scan QR code and populate the Asset value in a Asset Reference field on Incident Record Screen.

Created footer function on a record screen called Scan Asset. The intent of the function is to scan a QR code and populate the value on incident record screen Asset reference field (given if asset already exists alm_asset table) . Created a Input for...

Question

ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

Article

How to track chats and voice calls in Activity Tracking of ServiceNow Lead Management

Hi,I am building a lead and opportunity management solution using ServiceNow SOMT. I have been asked to enable tracking chats and voice calls as a part of the Activity tracking feature of SOMT - Lead management and opportunity management. Right now o...

Question

HR Task includes HR Case number

On our HRSD Support Center in the My Tasks page, there have been many requests to display the Parent HR Case number onto each HR task ticket. There are many use case where an HR Task will be assigned to a user who doesn't have access to the backend t...

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Case and Knowledge Management
Human Resources Service Delivery

Resolved! Cant update the Type from Floating Point Number to String

Hi Guys, I am trying to import handheld devices and the IMEI#, Billing Reference, and Serial Number are showing 10000000000. I tried to change the Type from Floating Point Number to String but there is no option. How do I correct this? Thank you in ...

Question

How to Initiate the new record producer form once the HR Case is is created

Hi All,I have a requirement to initiate the New background form upon submitting the Request form.Request form is in Human resources: core application and upon submission creates the Hr case and also triggers the few Hr tasks based on the flow.Now onc...

Question

How to override an existing “Allow” ACL for delete operation on HR tasks

Hi everyone,I’m working on an HRSD requirement where the Delete option must be disabled for HR tasks associated with specific HR Services — Parental Leave, Global Parental Leave, and Managing Performance Improvement. I created a new record ACL on sn_...

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