ServiceNow Community

Discovery Fundamentals On Demand - Unable to complete task - validate MID server

I am taking the Discovery Fundamentals On Demand course, and I am failing the task "Validate mid server". When opening the MID Servers it says that the assigned MID server is down and not validated.If I attempt to validate it, it says "validating" fo...

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Why can't I just remove the tied stage to an action or subflow in flow designer?

Unless I delete the step, the attached/tied stage does not get removed. Case:I've added a stage "waiting for approval" attached to an approval action in catalog item flow. Now I need to create a new stage and attached it there (for detailed reportin...

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Resolved! Auto-populate the existing software value

Hi @Ankur Bawiskar , I've created two catalog items: one for new software requests and another for existing software. When a request is made for software that's already approved, a link to the approved software appears at the top of the new software ...

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Worknotes being added twice is user is has multiple roles

I have a Business Rule which updates a worknote when a field value is changed and there is a simple script which checks who has updated the field and applies the appropriate worknote. The issue I have is that there is overlap. A user can have the arc...

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[ERROR CODE: -1] The host did not accept the connection within timeout of 10000 *

I am getting the error in outbound log, So we are trying to increase the "Response time" for Service Graph connector workspace one. I am not sure how to modify the Response time. the respective properties are not even available in the sys_properties ...

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Guia de Certificação ServiceNow: Resolvendo Problemas de Perfil e Vouchers de Exame

A jornada para obter uma certificação ServiceNow, como a de Administrador (CSA) ou Desenvolvedor (CAD), pode ser desafiadora. Dois dos problemas mais comuns enfrentados por profissionais são a unificação de contas de certificação e a busca por vouc...

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On Call Rotation Setup - Start Time 9AM for rotation??

HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...

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Resolved! Transform map field value updates need restricting

Hi, I have some issues with a transform map I have created. The transform is being used to update existing records in a table with new data. 1. It lets me update fields with invalid values, eg if a field has a choice list, the transform will add my ...

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Can we group by list type field for single subcategory value in either simple report or PA report?

We want a report on rm_story table dot walking to demand table Subcategory field which is list type field(i.e. multi selection).Using normal report it groups multiple selected categories as 1 bar. but we want each category as separate bar.Tried repor...

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Sources box is not showing esc portal

Sources box(right side ) , Please provide the steps on how to configure it to show that box.

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Exclude some filtered data during cloning

I want to exclude some data from the Incident to be cloned into Dev and Test instance. How can I do that? Do I need to have a clean-up script to delete the data?

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Resolved! How can I recognize pin pads and IP phones during ServiceNow discovery ?

How can I recognize pin pads and IP phones during ServiceNow discovery or how can I discover these things are not natively recognized by ServiceNow Discovery because most do not expose standard management protocols (like SNMP, WMI, or SSH).

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How to add a table to show up in my request

I have to make the items from ast_contract table visible on My Request.I tried to follow this: https://www.youtube.com/watch?v=R3yIZiuzwes However, the table is not showing in the drop-down list. When I checked why, it looks like it will only show ta...

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How to Improve Dashboard Drill-Down Experience in ServiceNow

Hello , our customers are experiencing a not ideal user experience when using the Platform Analytics dashboards.Currently, when a user clicks on a score in a dashboard widget, the drill-down functionality defaults to a classic list view. This is not ...

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Technical Error on Reopening Chat in Virtual Agent for Custom Topic with REST Integration

Hi Community,I'm encountering a technical issue with a custom Virtual Agent topic in ServiceNow named "XXXX". This topic includes REST API integrations and interacts with an LLM (Large Language Model) to generate real-time responses.Working Process:W...

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