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Notify if an incident is high priority and unassigned for 2 hour when it is not assigned to any grou

Hi,I tried, but the email is not triggering. I am using after business rule with insert update (function executeRule(current, previous /*null when async*/) { // Notify if an incident is high priority and unassigned for 2 hour when it is not assi...

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Solarwinds servicenow integration issue

Hi Team,I have configured the Solarwinds servicenow integration and able to see the records are updated in cmdb_ci table but I'm not able to see any records under cmdb_ci_availability_zone table and under cmdb_ci_cloud_key_pair table. The relationshi...

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Event rule and alert management

Hi Team, I am new to Event rule and alert management. I have a requirement as mentioned below: (1) I have to create a new event rule and a new alert management rule.(2) Add the following conditions to the new alert rule: CI Class Type = Cloud Service...

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error using Create User in Active Directory v2 spoke

I am able to use many of the other actions within the scope without issue. But, when attempting to use Create User, I consistently get this error: "Action Status": { "code": 1, "message": "Error: Access is denied (Process Automatio...

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Claim following a RITM

Hello,For certain service requests (RITM), we would like to give our customers the option to file a "complaint" once the request is closed.It can happen that the customer made a mistake in their initial request or that the request was not fully proce...

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My Task page shows oldest tickets first - Activity confirguration change not working

Hi,In the My Tasks page, the tickets are currently getting sorted with the oldest records appearing first. The requirement is to display the latest (newest) tickets at the top. I checked the Activity Configurations (sn_ex_sp_activity_configuration) a...

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Service Graph Connector for Infoblox - not deleting data

Hi,we have implemented SGC for Infoblox, but during synchronization, we noticed that records are not being removed/Operational,Install status not changed to retired in the the cmdb_ci_ip_network_subnet table when they are deleted in Infoblox.Is this ...

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Reopen a closed Risk Event

Hi, Since recent upgrade a new functionality has been introduced for the Risk events: Reopening closed REs. How can I enable it on my instance? I have added to a testing user a required role and tested a closed record, however there is not button vi...

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Record is being aborted on update but there is no abort BR on the same table. How it is possible?

Record is being aborted on update but there is no abort BR on the same table. But there is BR on different table which is not linked to the table. How it is possible?

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Asset Workspace Form Not Showing Records

Hi everyone, I’m running into a strange issue with Asset Workspace , and I would really appreciate some guidance. Problem SummaryUsers can see assets in the Asset Workspace list, but when they click an asset to open the form, they get: You do not hav...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Agent Workspace for HR Case Management>Agent Assist>Related Search Results - Knowledge Article esp?

Agent Assist for knowledge articles configuration is linking to backend (kb?). How to change this so that the "Add link in email" and the KB link actually links to portal (.esp?).I tried KB0868501 Change the copy Link action in Knowledge articles whe...

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Case and Knowledge Management

take table data from widget and add to RITM and SCTASK

hi everyone, I've created a simple and dynamic widget to use on the service portal so that users can add info into each row and copy rows as needed (like a multi-row but with the ability to duplicate rows). but when the catalog item is submitted, the...

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Resolved! Write with Now Assist button is not available

Hello everyone! I am currently testing out this new feature of Now Assist in the Xanadu release. It is the Write with Now Assist Chat reply recommendation. Even if the Chat reply recommendation skill is enabled, the Write with Now Assist button is no...

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