ServiceNow Community

Resolved! Currency conversion to USD

I had requirement on currency conversion, we will enter amount in variable(single line text) and will select currency(reference--fx_currency) so, user will add amount like 1000,200.50 etc and will select currency then amount will convert with USD and...

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Scripting and Coding

UI builder

I am configuring a workspace using UI Builder and have created a page that displays a list of records from a custom table. However, when I click on a record, it doesn't open. Why is this happening, and do I need to configure an event handler for it? ...

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Show Playbook in CSM configurable workspace for custom table which is extending the task.

We have a requirement to create a custom table extending the task with 30 + custom fields. For fulfillment we are planning to use the CSM configurable workspace so that agents can update the required fields using playbook steps or directions. We are ...

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CSM Configurable Workspace

Account issues

I had to use my government account, which I no longer have access to, in order to take my CSA exam. I no longer work for the government so how can I transfer my certificate to my personal account in order to take my yearly refresher test? Please help...

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External User access on record producer form

I have created the record producer form, but it needs to be submitted by external users who are not part of our organization. How can we achieve this using the record producer or any inbound action method?

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Need Created Report in platform anaytics

Hi Team,I need to create the following reports:% of Incidents Caused by a Change% of P1 Incidents with an Associated ProblemI tried creating the first report as shown in the screenshot, but it is not displaying the expected results.For the “Caused by...

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Work Order Tasks are not being displayed on the task panel on FSM Dispatcher Workspace

On the FSM Dispatcher Workspace, the Work Order Tasks are not being displayed on the task panel. We impersonated a dispatch group user, selected their associated territory on the Dispatcher Workspace, but the task panel still does not show any Work O...

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Need help on building CSAT report for incidents

Hello Experts, I have to build a new CSAT report for incidents, I am bit confused on the approach. Please suggest, what tables should I consider as I want all the questions to be visible on the report.

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ServiceNow EmployeeWorks: The AI Front Door That Turns Employee Intent into Action

IntroductionAs enterprises accelerate AI adoption, many organizations are discovering a familiar problem: AI assistants can answer questions, but they often stop short of actually getting work done. Employees still have to navigate portals, raise ti...

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Responsible AI

- If the incident is re-opened while in a resolved state, a new metric created

On resolve state after reopen the incident.- If the incident is re-opened while in a resolved state, a new metric should be createdcan you help me on this

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- If the incident is re-opened while in a resolved state, a new metric created

If the incident state changes to resolved, new metric has been creating, If the incident is re-opened while in a resolved state new metric should create if (current.state == 6) { createMetric();}function createMetric() { var gr = mi.getNewRecor...

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ServiceNow Autonomous Workforce: From AI Assistants to an AI Workforce That Executes

IntroductionEnterprise AI adoption has accelerated rapidly, but many organizations are facing a hard truth: most AI tools stop at recommendations. They summarize incidents, suggest fixes, or draft responses—but still require humans to execute the wo...

Article
Responsible AI

I want to create a new button in workspace which will direct me to the record producer

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Restrict Data Import to Group-Specific Records in Hardware table

Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...

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Best Practice on swapping User Ids?

Is there a best practice, documentation or experience for the use case where you change the User IDs to a New User ID format?We are testing and investigating this now, the swapping in sys_user.user_name is for us as senior ServiceNow engineers not a ...

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