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What`s New Popular Posts More The latest in Community Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 3 with MVP Anders Figenschow Follow along with Serv... Read More Posted by AndersFigen Knowledge Live Vlogs, Episode 1: Knowledge Day 1 and 2 with MVP Anders Figenschow Follow along with Serv... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by jordancbaron The Official CreatorCon 2026 Know-Before-You-Go! CreatorCon is Almost Here. Here's Everything You Need ... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Knowledge Workflow show "Pending - Not Started" I am creating Knowledge Articles using different artic... Read More Shivalika Specialist Button in Employee service center portal for incidents hello all, Does anyone have any idea how to create thi... Read More George_1 Specialist Workspace related lists count When I open a record, the related tab “Diagnosis and Recovery Tasks” initially show... Read More George_1 Specialist Inconsistency in Knowledge Article Workflow Field After Upgrade I’ve noticed an incons... Read More Its_Azar Specialist MCP and ServiceNow: Enabling Context-Aware AI with LLMs I have been exploring around creating a few MCP server... Read More mayankkumar Specialist Digital End-User Experience End to End Setup Hi Everyone, Has anyone implemented DEX (Digital End-User Experience) recently? I'm... Read More George_1 Specialist Portal announcement I am creating records in the Announcement [announcement] table using a Record Producer. I have added thi... Read More Tejas Adhalrao Specialist Custom Validation Error Not Displayed in Easy Import Preview Requirement We are usi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Software Asset Management Office Hours Hosted by HariomS35974003 16 Jun, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: ITOM Academy - What’s New in ITOM Visibility and LEAP​ 1H 2026 Hosted by Abigail Lavadia 16 Jun, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Achieve Operational Resilience Within Your Organization Hosted by Abigail Lavadia 16 Jun, 2026 10:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy- What's New in Australia: Platform Encryption Hosted by ServiceNow 16 Jun, 2026 10:00 AM PDT Event Details Online Virtual Webinar: Moving from Generalist to Specialist Hosted by jasminecole 16 Jun, 2026 05:00 PM PDT Event Details Online ServiceNow Exchange: [EMEA] App Engine Academy Hosted by Abigail Lavadia 17 Jun, 2026 01:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Attach a PDF form to a catalog task

Hi,I would like to attach a PDF form to a catalog task.Context: a catalog item has 5 catalog tasks. The requirement is that for the 4th catalog task, the assigned to manager must have access to a pdf form to complete.How can I add this form in Flow d...

  • Question

Email Template vs Email Notification vs Business Rule

I'm trying to setup an email notification that will notify the Incident Technicians group that a new Incident has been submitted by an email sent to our support email address.  What I would like the email body sent to technicians to contain:Requested...

  • Question

ASSIGNMENT PDI

HELLOI HAD AN INSTANCE IN THE AUSTRALIA VERSION FOR A WEEK, AND IT KEPT SHOWING AS OFFLINE FOR 13 DAYS. I RELEASED IT AND REQUESTED A NEW INSTANCE IN ZURICH, BUT IT'S BEEN 4 DAYS AND I HAVEN'T BEEN ASSIGNED ONE YET.HOW LONG DOES IT TAKE TO BE ASSIGNE...

  • Question

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any   

  • Question

Issue with CMDB Data Manager Dependent CI Retirement

Hi ServiceNow Support,We are experiencing an issue with CMDB Data Manager Dependent CI Retirement.When we retire a parent CI, for example a Server CI, the dependent CIs are correctly identified and inserted into the CMDB Dependent CI Ledger table.How...

  • Question

Amazon connect as provider

Hi Team -   i was told by ServiceNow AE that AWS connect as provider is launched.  but i am not sure which plugin to be updated to see the AWS connect, added along with Twilio, Genesys. do you know which plugin is updated? or when this will be availa...

  • Question

AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform!   AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

  • Article
  • FAQs

Responsibility of Platform Ownership at Your Company

“Platform Owner” is becoming one of the most important roles in the ServiceNow ecosystem, and I feel one of the most misunderstood.  How does your organization define platform ownership responsibilities? And how many platform owners do you have/what ...

  • Question

Knowledge article should retire after the approval.

Hi Currently, In Knowledge articles whenever the user clicks on Retire, the article is going to pending retirement But my requirement is I don't want the article to go to pending retirement unless the Ownership members approve. 

  • Question

Is there any OOB document summarization skill available in ServiceNow?

Hi Everyone,I would like to understand whether ServiceNow provides any out-of-the-box (OOB) document summarization skill using Generative AI.Use case:When a user attaches a document (PDF/Word, etc.) to a record, I want to display a “Summarize Documen...

  • Question

Agent Still Receive cases even if the inbox status is unchecked

Multiple Agent Experience The system assigning cases to them which is none HR chat even if they uncheck their status in the inbox. Awa Capacity is not at in full use. Kindly help troubleshooting this issue. Thank you very much.

  • Question

Approval

I'm having trouble assigning approvers in the rm_release_scrum table. I have admin access, and no roles have been created. Some people can do it, but others can't. I have all the necessary permissions in sysapproval_approver. Any advice?

  • Question
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