Review Software Inventory

Software Inventory is the core of Software asset management. With correct inventory determination on ServiceNow CMDB, SAM Pro can determine correct license compliance for software deployed on your environment.    Discovery of software installation re...

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Building B2Bs on the Business Service Offering table?

I'm proposing the use of building B2B relationships for BSO to BSO in an effort to limit footprint/impact in changes and incidents. This is what CSDM shows:It shows Application Service to Application Service which does ultimately show the impact of t...

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• Data Foundations

Now Learning Page keeps reloading, Hello, I am experiencing an issue where the Now Learning login pa

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report

i am getting mis-match in number of records when i switch between group by state & assignment group. when i group by state, i am getting 538 records and when i group by assignment group i got 368 records in a report.i am not understanding why all the...

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Business Critical versus Security Critical

Your first question is likely "Security Critical?" It was mine! Our cyber group wants to assess the business applications and have something akin to Business Criticality. Requirements aren't yet completely clear, but they were simply looking for an i...

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Cant able to share servicenow  report

 Cant able to share ServiceNow  report to team members. I have created dashboard too but report is not visible to team in dashboard.         

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How to verify the jwt by a third party through api in servicenow？

I want to verify the jwt by outlook in servicenow, is there any api that can verify the jwt RS256 signature?

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Having issue removing dashboard widget from dashboard between instances

Hello,I made a change to only remove a widget from a DEV environment by clicking the remove button on the header of the widget. However, when I migrate the update set from DEV to TEST via update source, in the TEST environment, the widget is not remo...

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make resolution summary non -mandatory when Resolve UI action on incident is used

When Resolve button (ui action)is clicked on incidents, I don't want the resolution Summary mandatory for a set of assignment group.I am not sure what needs to be updated as I dont see any configuration in the UI action that is making resolution summ...

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DC Versions

I see there are two separate courses for Flows. Should I study both Versions? 

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First Time Using Upgrade Plan Help

Hello, we are upgrading to Vancouver and this is the first year we want to utilize upgrade plan. I watched the toolbox video and I still have a question.  If we have a 3 Stack Dev - TEST - PROD how would it work if we upgrade DEV/TEST together? The w...

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How to copy hyperlink to clipboard from UIB client script

Hello everyone,            There is one functionality requirement where I need to copy the content to clipboard that is available in the component which contains link as well. So If I paste the copied content, it should show as hyperlink.I found the ...

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Error when generating smart assessment for Risk Identification

Getting smart assessment generation error. Assessments appear to be generating, but questions are not all there, and it seems to fail at some point. Risk Identification Configuration and error in screenshots. Anyone else encountered this issue? Curre...

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