Work notes business rule

I have a project that syncs service now incidents and connectwise tickets. I need the work notes that are added or updated to an incident be sent to connectwise via my middleware. I developed dev using admin account but for prod I am supposed to take...

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Preventing Security Leakage with Query Business Rules on Child Tables in ServiceNow

Use CaseSensitive catalog items (like User Offboarding) should only be visible to certain groups — HR, Finance, IT Helpdesk, and the Management team.For example:HR needs to view RITMs and Catalog Tasks for User Offboarding.Finance only needs to view ...

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Alert: Security Leakage When Using Query Business Rules on Child Tables through emails

An organization wants to restrict visibility of sensitive fields (like email body, subject, or recipients) stored in the Email [sys_email] table. Developers create Query Business Rules (BRs) on child tables to filter access. Problem StatementWhen Que...

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How to Make Attachments Mandatory on a Record Producer Only for Specific conditions

In many business scenarios, users must attach supporting documents when submitting a Record Producer form. While ServiceNow provides a Mandatory Attachment checkbox, it doesn’t always cover conditional use cases. This article explains how to enforce ...

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How to create a custom widget on portal ?

I need to create a custom widget on portal for my client requirement to showcase some gifs and on click some images should pop up  Can somebody guide here ?

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Task 05 IT Service Management (ITSM) Simulator Course (Yokohama) issue.

Hi everyone.Posting the following issue I came across as it may help someone else who is taking this course.On Task 05, the validation kept failing. After much head scratching and triple checking, I discovered that the issue was a missing full stop.O...

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Insert BODY only of additional comments in email notifications

For on-prem Xanadu: I have a requirement to include the latest public comment (comments:1 or current.comments) into the email notifications that get sent out. However, no matter what variation I use of the getJournalEntry(), I am getting the date, na...

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Need help to convert the project status report to pdf and email

Hello, I have a requirement to convert the Project Status report to PDF and email to the Project stakeholders.  Has anyone done this before?

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Change management

Hi All, as I'm new to Change management, I need a help to get it done this story. Can one one help me plsShort desc: CHG – Emergency Change State Flow – Create NewDescription: “As an Incident Manager, I want to be able to create an Emergency Change s...

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Inbound Email Trigger for AI Agent

Hello Community ,I am working on a use case on AI agents, but I am stuck at a point. I want to trigger the AI agent when an email comes to the instance from a caller. So, for this I tried the Inbound Email Action trigger in the conditions. But it's n...

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Article on building a Now Assist Skill with OpenAI

OverviewWith Now Assist Skills in ServiceNow, you can extend the platform’s intelligence by integrating with AI providers like OpenAI. In this example, we’ll create a skill that sends the short description and description of a case to ChatGPT, and th...

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Noob question creating Flow from training (If approval rejected, it's assigned?)

Happy Friday all-  Hoping someone can lift up my weekend as this just might keep me up at night  I've completed the attached flow from "Create a flow - Yokohama" Training module.  Steps 5 and 11 both set the state to "Assigned" IF the approval was re...

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Changing Color on the SAM Renewals Calendar

Hello, New to SAM Workspace a bit and only really done configurations on the table, I have a question on how can I change the colors on the Renewal Calender in Software Asset Workspace to show RED if the entitlement is expired, & show orange if its 6...

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ServiceNow modules

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discovery

explain the four stages of discoveryexplain common issues encountered during the four stages of discovery and how to fix themwhat is the end result after discoverylist the port numbers required to run discoverywhat are the components of discovery wha...

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