ServiceNow Community

Example that can be used to capture MRVS values, including when a record is deleted

2️⃣ Detecting MRVS changes to update the main formNow imagine you want to automatically update a “Total” field every time a row is added, removed, or modified in your MRVS.How can you achieve this, considering the MRVS has its own event scope?The so...

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Add secondary email address to user

How to add secondary email address to the user table, as he needs email notification to be sent or Can we add to the email script ?

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Scripting and Coding

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Deny ACLs Explained in simpler way.

Hello folks,After spending some confusing hours on this, I finally broke down the Deny Unless ACL decision type into a simple real-world example.Scenario: Imagine a sensitive field called "Payment Status". Several Allow if ACLs already grant access t...

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Availability of Unified Team and Enterprise Agile Planning in ServiceNow EAP and CWM?

The ServiceNow Community YouTube channel just released a video on Unified Team and Enterprise Agile Planning in ServiceNow EAP and CWM. These features look great, but they don't appear to be available yet. Does anyone know when the features shown in ...

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Agile Development

Unable to make record in 'sn_wsd_core_workplace_location' table inactive

Hello everyone, I would need to make a record (Building and Area) within the 'sn_wsd_core_workplace_location' table inactive but I'm unable to do so due to an OOB ACL (sn_wsd_core_workplace_location.active) which is preventing me to do so ('Active' f...

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Assistance Required with Report Export in New ServiceNow Instance

Hi Team , Good day! I hope you're doing well. I’ve been working on creating a few reports in the new ServiceNow instance, but I’m encountering an issue when trying to export them. I receive the following error message:Could you please assist me in re...

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Guided tour creation

Hello community,We are looking to create guided tour for one of our new hire onboarding form. Could you please recommend where we should create this guided tour like inside the form, or as a variable button??? Please let me know your thoughts.Thank...

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown

How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?

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SCCM Service Graph Connector - Add Discovery source

Hi ITOM Experts, How do I add Discovery Source for SGC -SCCM.Is it different than Normal SCCM integration. Usually in Transform map we add a field map . Here where exactly we need to add since it uses ETL Thanks

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how to configure impact and affected ci common at authorized stage in change request

I want to bring approval groups from impact and affected ci in change request .those approvals should come as common approval at authorize stage. How to configure do we need to do this via change polices or is there any way to achieve this .

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How to show Risk Assessment ui action in Service operation workspace ?

We have requirement, where we need to show risk assessment ui action in normal change in service operation workspace. currently when we create a normal change in standard UI - the cycle is - New - Assess - authorize post assess we will be seeing requ...

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How to use metrics for First call resolution for Sc_task

Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable. Thanks

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I can not reach the object 'additionalInfoList' by XML from SOAP

I can not reach the object 'additionalInfoList' by XML from SOAP. We pass this XML via Postman to ServiceNow, which is able to retrieve all the values via request.key, and we are able to send them as a response to Postman, so the call arrives success...

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