ServiceNow Community

Resolved! Pre-hire candidates should not have access to any catalog items or servicenow backend

We are working on building onboarding journey.Obviously we'll trigger the journey for a candidate before 15 days from their Day 1. And before Day 1, we dont want candidates to view and request for the catalog items available in the employee center po...

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MFA - Email Verification

I've created a new user account in ServiceNow.I've ensured email is associated with itI set the password as admin and try local loginI'm successfully logged inNow I'm redirected to the MFA pageI try email verificationBut I cannot see any outbound ema...

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knowledge report

Hello Mates Need the below in the report Create report on kb_article table where published = true and expiration date is coming due in the next 30 days what could be the conditions i need to give need your help ! thanks

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CIS-ITSM Exam

What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change? Cancel and recreate the change as an Emergency change Tick the CAB approval required checkbox Create an em...

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Change Management

How to configure and translate the SOW Home page?

Hello everyone,I’m currently working on a task to localize Service Operations Workspace and translate the UI content into Hebrew, while keeping English intact for users whose language is set to English. As you can see not all of the page is in Hebre...

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How to create multiple check boxes under one question

Hi Team, How to create multiple check boxes under one question Question or labelList any Network Folders access requiredbelow are my check boxesAccountsCorpCust_SrvEngineeringHRITother. If I Select Accounts Check Box then, I need to show options Read...

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in flow approval related issue

In this flow, after the approval is rejected, the RITM correctly moves back to Work in Progress. However, when it is sent again for approval, and the approver approves it, the RITM state does not change to Closed Complete as expected.

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Export button is missing in analytics hub in the platform analytics workspace

Good dayWe are replicating our PA dashboards in the new UI (platform analytics workspace). However, there is no export option available to extract raw data from indicators just like in the old UI. In the old UI PA dashboards, users could click on "Sh...

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Audit management state field if any open issues

hi @SANDEEP DUTTA @Ankur Bawiskar As per our requirement, engagement records do not require any approval. In OOTB behavior, if there are open issues or tasks, the engagement moves to the Follow Up state. However, when an issue is closed, the engage...

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Audit Management

SNPI - Explore Now Create - Failed

I followed all the steps and I select "Import XML" and attached the XML file that I exported from here: https://nowlearning.service-now.com/nowcreate?id=sp_overview&sp_id=3c6d5430db2490509d7e0114b99619b0But when I select upload, the project does not ...

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Issue with ORCA–ServiceNow Integration Creating Incident and Problem Tickets

Hi All, We have integrated ORCA with ServiceNow. For specific categories, instead of creating an Incident, we want the integration to create a Problem ticket.To achieve this, we configured a Business Rule. However, it is not working as expected. Curr...

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Incident Management

ServiceNow CMDB Fundamentals course and its associated certifications exam

Hi all, On what release, the the current ServiceNow CMDB Fundamentals course and its associated certifications exam are primarily based on? BRMahmoud

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How to join a ServiceNow community?

Hi , Can anyone guide to me to join a community here ? as I am new and non technical so I would like to join a community where I can discuss and learn for my CSA certification programs. Any one please suggest me the community names or links to join t...

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BLOG : URL Field Type in ServiceNow – Why the Link Must Start with http:// or https://

What Is a URL Field Type?A URL field type in ServiceNow is used to store website links and makes them clickable on forms and lists. Common ProblemSometimes, when users click a URL, it opens inside the ServiceNow instance instead of opening the extern...

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Currently Preparing for the CAD Looking for Practice Questions & Mock Tests

Hey everyone! I’m currently preparing for the ServiceNow Certified Application Developer (CAD) exam and have completed most of the learning material and hands-on practice. At this stage, I’m specifically looking for quality practice questions and mo...

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