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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Join the now[dev]26 Hackathon: Build Something the World Has Never Seen Ready to spend a day b... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Tejas Adhalrao Specialist ServiceNow Rising Star: Patience, Progress, and Community A Reminder to Our Serv... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person Register now for our Oct PAITWshop sessions! Hosted by ellensalemme 19 Oct–22 Oct, 2026 08:00 AM PDT Event Details In person Register now for our Oct PAITWshop sessions! Hosted by ellensalemme 19 Oct–22 Oct, 2026 09:00 AM PDT Event Details In person Register now for our Oct PAITWshop sessions! Hosted by ellensalemme 19 Oct–22 Oct, 2026 09:00 AM PDT Event Details In person Last chance to register: World Forum London, 20 October Hosted by lizhartley 20 Oct, 2026 12:30 AM PDT Event Details In person Last chance to register: World Forum London, 20 October Hosted by lizhartley 20 Oct, 2026 12:30 AM PDT Event Details In person Fuel Your Funnel: A Configuration Engine Strategy Briefing Hosted by Mayleen Fitzcha 20 Oct, 2026 08:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

SPM Resource Assignments & Group Membership changes

How do you deal with group membership changes in relation to resource assignments?My org is leverages resource management heavily.  We've got dozens of active demands & projects, hundreds of groups and dozens of resource plans.  We're preparing to ad...

  • Question

IBM Software: Resource Value based compliance

Hello friends,We came across one of the IBM application for SAM, which by PPN populates IBM as Metric Group and License Metric as Resource Unit Value. Even after populating the related Resource Values table-samp_sw_resource_value its not taking this ...

  • Question

PDI is temporarily unavailable

I can't get in my PDI instance due to infrastructure maintenance. It will be back online soon.  It has been a week now. What can I do?  

  • Question

PDI Just went offline

Hi All,I just came back from lunch and fond my PDI 502 Bad Gateway. I changed my admin password this morning but everything has been fine up to now.https://dev441222.service-now.com/ I see there was an issue earlier this week but again, everything ha...

  • Question

Resolved! Update OT Change Request Incident Label

Hello,In service now, in the Industrial Workspace, for OT change requests, I have to update the wording from "Operational Technology Incidents" to "Incidents Caused by Change."  There is a screen shot below of where I need to make the change.  I thou...

  • Question

Resolved! Vancouver / Service Portfolio Management and Taxonomy Nodes

Has anyone upgraded to Vancouver and already had a Service Portfolio configured previously (SPM), where taxonomy nodes were required to be configured (its mandatory). I am expecting Vancouver not to require Nodes to be configured. Is this correct?

  • Question

Lists and Filters Task

Hello, I am trying to validate my lab after applying the advised search filters below State | is not | Closed ANDAssignment Group | is not empty ANDAssigned to | is not emptyThe assignment group is looking for filtered records that are not empty, so ...

  • Question

CSM and SIR integration

This is more of a conceptual question. Is there any functional, operational, or best-practice reason why there is no out-of-the-box (OOTB) direct integration between a CSM case and a SIR record? As far as I know, even in the latest 'Australia' and 'B...

  • Question

My Personal Developer Instance refuses to start

My PDI (Personal Development Instance) is offline, and even after I attempt to start it and click the refresh button, it remains offline. When I try to access it via the URL, a "502 Bad Gateway snow_adc" error appears.

  • Question
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