ServiceNow Community

Once Request is created from the incident close the incident

OOB there is a ui Declarative action called Create request in the incident table for Sow.once clicked on it it asks which catalog item you want to order once you select and submit it creates one request.My need is once a request gets created it shoul...

Question

Why ServiceNow Release Management (DPR) When ITSM Change Management Exists?

Think of Change Management as the traffic light at an intersection controlling each vehicle (change) for safety. Release Management is the city traffic planner, orchestrating the overall flow, managing detours, large events, and ensuring the city’s t...

blog
Change Management
Release Management

How i can Add seugo ui font to the email notifications in servicenow?

Hello Team,In the notifications what it will contains the existing fonts doesn't contain seugo ui we need to bring that.How i can bring that ?@Ankur Bawiskar any idea?

Question

Email body font size looks small in preview of email logs and looks slight bigger in outlook email.

I have configured a notification where it has email body content configured in 'Message HTML' field on notification form. Body also has Table configured from email script. Now the issue is this looks perfect in the Preview of the email and from the e...

Question

Not getting scripting options

Hi ,I have got access to the PDI Xanadu instance (Creator User).But, i do not see options for Scripting / Client Script etc. These menu options do not appear when I check the "All" menu options.What could be wrong? Pls guide

Question

Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

Question

AIX VIOS Visibility - A Simple Pattern Extension

I recently worked with a client who has a critical inventory of AIX servers supporting their business. Baseline discovery cannot discern between AIX servers, and VIOS servers which are special releases of AIX dedicated to managing IO. This makes it...

Question

Agent Assist for Customer Service Case Types

Agent Assist in CSM Workspace for Case Types: Looking to add Agent Assist to additional tables in CSM Configurable workspace? Here is your guide. 1. Set up Contextual Search Table Configuration: Navigate to Contextual Search > Table Configuration a...

Article
Agent Workspace
Customer Service Management
Multiple Versions

Please explain the agent-based workflow titled “Wrap-up and resolve incident.”

When viewing the “Wrap-up and resolve incident” workflow in AI Agent Studio, I notice no triggers are configured.Is invoking it via the Now Assist panel the best way to run this workflow?

Question

ServiceNow Academy

Hi All,I am new to developing. Am nearing completion of the Associate Application Developer Training (Free) All has gone really well until now. I am in the latter part of the "Flow Fundamentals" course (8hr 8 Mins)More precisely, I in the "Create a...

Question

Resolved! ServiceNow + Genesys Cloud = Unified Experience - HELP

Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow. Now we are done, and we have at least ...

Question

Guidance on Automating Software Installation via ServiceNow and Microsoft Intune Integration

Hello ServiceNow Community,We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.Our goal is to use ServiceNow Service Catalog as the single self-service portal f...

Question

Security Patch Notifications

How do I change the recepients of Change Request emails? They are going to a distribution group, but I don't know where to go to remove the distribution group. Thanks, Anthony

Question

[Widget] Debugging Assistance for Infinite Digest Loop Error

Hello All,I am relatively new to ServicenNow and AngularJS. I've been working on a widget and am unable to resolve the "$rootScope:infdig Infinite $digest Loop" error.I’ve tried a couple different things that I’ve seen suggested in forums but I haven...

Question

Allow Project Managers to Edit Confirmed/Allocated Hours in Resource Workbench (Project Workspace)

Hi everyone,I’m looking for some guidance around enabling users with the project_manager role to edit the Confirmed/Allocated (Conf/Alloc) column within the Resources tab in Project Workspace (Planning Console / Resource Workbench).I understand that ...

Question
Project Portfolio Management