Getting Started with Accessibility at ServiceNow
Maintaining baked-in accessibility features for our Now Platform and products is essential for creating an inclusive and user-friendly experience. Below, you'll find a curated list of links and resources that provide practical guidance on implementing and maintaining accessibility features, as well as tools and best practices for allowing users to customize their preferences effectively. These resources are designed to help your team enhance user experiences while complying with accessibility standards and fostering an inclusive digital environment.
Visit the Document Site
Find key documentation for accessibility comformance, how-tos, and release notes on the docs.servicenow.com website.
- Check out the Document Site Accessibility Landing Page
- Get Accessibility Conformance Reports (ACRs)
- Explore product documentation related to Accessibility features
Anytime you visit our document site, you can quickly jump to our Accessibility Landing page using "Accessibility" link all the way to the right side of the side of the ServiceNow Documentation sub-menu in the white header bar.
Prepare your products for Accessibility
- Use our free Accessibility Persona Cards to understand how best to meet users' needs.
- Check out the original blog post for the release of the A11y Persona Cards.
- To get your cards, use your work email and enter code a11y.
- Partners can explore the PEAK partner portal for webinars on Accessibility best practices.
- Use our Accessibiltiy Checker in Theme Builder to ensure color contrast remains WCAG compliant.
View our public statements on Accessibility
Case Studies
Check out how accessibility features made the difference for the Royal National Institute for the Blind in this case study.
Watch demo videos on Accessibility
View the full playlist of Accessibility feature demo videos on Youtube, or pick from the list below:
- Check out Voice Input for Now Assist, available with the ServiceNow Platform Yokohama Release!
- Understand Reflow for Configurable Workspaces
- Enable Dark Theme
- Check Accessibility in Theme Builder
- Enable Keyboard Focus on Truncated Text
- Use Forced Colors
Accessibility in the News
A11y Podcasts
- VP of A11y, Eamon McErlean co-hosts the GenAI + A11y Podcast with GAAD co-founder, Joe Devon. Visit the GenAI + A11y LinkTree to listen to the podcast on your preferred platform.
- Listen to Empathy in Action: a TechBytes podcast featuring VP Eamon McErlean and Product Manager Tony Morales.
A11y Promotional Videos
- Catch the latest 90 second A11y promotional video on Youtube showcasing our Platform's accessibility features in action.
- Watch the 90 second commercial showcasing ServiceNow's commitment to accessibility.
- See the future of accessible innovation with Voice Input for Now Assist (90 seconds) on Youtube.
A11y News Features
- Read the CNET article, From Novelty to Necessity: How AI Could Open Up a World of Accessibility for Everyone
A11y Awards
2024
- Digital Impact Awards: Gold in Best Digital Accessibility
- FastCompany: Best Places to Work for Innovators
- FastCompany: Diverse Innovators
2023
- WorkTech Awards: Top 25
- AbilityNet: Tech4Good Awards Finalist
Contact our Team and Get Support
- Submit an idea to the team on the ServiceNow Idea Portal.
- Download the Text Adjust Neurodiversity Plugin to support folks with Dyslexia.
- Email accessibility_support@servicenow.com.
