Can't see "Change" module in the Application Navigator.

ChrisGetint · 2 hours ago

Hello team,

I'm unable to see the "Change" module, under the ServiceNow DPI apps navigator, but I can query the list s of work items with change_request.list and change_task.list.

Why is the module hidden, and how can I unhide it?

Dr Atul G- LNG · 46m ago

Hi @ChrisGetint

What I meant is based on a real use case. My teammate has a PDI where the Change and Problem modules are missing in the same instance, and they requested a new PDI.

If the issue still persists, it’s better to release the instance and move to a fresh one,[take lower version] then update it to the latest version. This is a very common issue nowadays, and you can also find a few posts around it.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

ChrisGetint · 38m ago

Hi @Dr Atul G- LNG

Seems like the most reasonable resolution, instead of manually creating an entry for each option for the module in the apps menu.

Thanks for the solution!

Dr Atul G- LNG · 38m ago

Correct @ChrisGetint

please close the thread mate.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar · 46m ago

@ChrisGetint

Sometimes these issue occur in PDIs as they are not stable

Try getting a new PDI and then see

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

PoonkodiS · 50m ago

Hi @ChrisGetint

I checked in my PDI is not visible and the report module as well

-Poonkodi