Can't see "Change" module in the Application Navigator.

[ChrisGetint]

Hello team,

I'm unable to see the "Change" module, under the ServiceNow DPI apps navigator, but I can query the list s of work items with change_request.list and change_task.list.

Why is the module hidden, and how can I unhide it?

[lance21russ]

I am currently having this same issue

[Clueless]

Due to missing configuration of application menu. Try to import(From other PDI) or create a application menu as "Change" and give access to role : "sn_change_read". In the modules, mapped the change application menu as created, if missing. Provide the correct roles and refresh the instance. You should able to see the application in navigator. Attach the Application Menu XML for your reference and use.

[RajputChirS]

Resolution: Missing Change Module in ServiceNow PDI

Issue Description

The Change Management module is missing from the application navigator in a fresh Personal Developer Instance (PDI).

Root Cause

Recent changes to ServiceNow ITSM bundling and licensing have removed core ITSM applications from default PDI menus.

Resolution Steps

• Navigate to All > System Definition > Plugins.
• Search for the SOW ITSM Advanced Applications plugin and click Install.
• Once the installation is complete, type cache.do in the filter navigator and press Enter to clear the instance cache.
• Refresh the browser window completely. The Change module will now be visible in the application navigator.
  
  This worked with my case you can try it. If helpful please  mark it as helpful

[bigmacca]

Can't install, says that it depends on things that cannot be installed on PDIs.

• ServiceNow Otto context menu
• AI Troubleshooting
• AI Admin Hub

[bigmacca]

It will let you continue 1 step if you change "Selected AI Suite version" to "None"...

but then it stops again because of dependencies.