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Can't see "Change" module in the Application Navigator.

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ChrisGetint
Tera Expert

‎05-15-2026 04:42 AM

Hello team,

I'm unable to see the "Change" module, under the ServiceNow DPI apps navigator, but I can query the list s of work items with change_request.list and change_task.list.

Why is the module hidden, and how can I unhide it?

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Dr Atul G- LNG
Tera Patron
In response to ChrisGetint

‎05-15-2026 05:37 AM

Hi @ChrisGetint 

What I meant is based on a real use case. My teammate  has a PDI where the Change and Problem modules are missing in the same instance, and they requested a new PDI.

If the issue still persists, it’s better to release the instance and move to a fresh one,[take lower version] then update it to the latest version. This is a very common issue nowadays, and you can also find a few posts around it.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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lance21russ
Giga Contributor

‎06-10-2026 12:14 PM

I am currently having this same issue

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