Can't see "Change" module in the Application Navigator.

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ChrisGetint
Tera Expert

‎05-15-2026 04:42 AM

Hello team,

I'm unable to see the "Change" module, under the ServiceNow DPI apps navigator, but I can query the list s of work items with change_request.list and change_task.list.

Why is the module hidden, and how can I unhide it?

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Dr Atul - LNG
Tera Patron
In response to ChrisGetint

‎05-15-2026 05:37 AM

Hi @ChrisGetint 

What I meant is based on a real use case. My teammate  has a PDI where the Change and Problem modules are missing in the same instance, and they requested a new PDI.

If the issue still persists, it’s better to release the instance and move to a fresh one,[take lower version] then update it to the latest version. This is a very common issue nowadays, and you can also find a few posts around it.

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Tanushree Maiti
Tera Patron

Monday

Hi @ChrisGetint 

 

Just Install  Service Operations Workspace (SOW) ITSM Advanced (sn_sow_itsm_adv_ct)

 

If it is your PDI ,  Recommended version: 9.1.1

 

Post installation, check it, modules will appear .