How to handle inbound emails without a POP3 server?

wernerschut · 3 weeks ago

Hello

We are using a custom email address via the SMTP protocol. Everything is correctly configured and has been successfully tested. The outbound traffic is routed through the custom email address without any issues. However, we would also like to configure the inbound flow. By default, ServiceNow uses the POP3 protocol for this. Unfortunately, we do not have a POP3 server in our company that handles traffic for our custom email address. Is there a solution for this? Is it possible to use another protocol?

Many thanks for a reply.

Dr Atul G- LNG · 3 weeks ago

Hi @wernerschut

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072

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Tanushree Maiti · 3 weeks ago

Hi @wernerschut

Refer: Email Config without POP3 or IMAP

Email Config without POP3 or IMAP

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

jeffreybell · 3 weeks ago

Those are from 2021, are there any newer references available?

wernerschut · 3 weeks ago

Hi @Tanushree Maiti

Your solution works; however, it is considered less secure by our internal O365-team. Therefore, we need to look for a solution that involves configuring IMAP.

Regards