We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Not able to view KB article released by ServiceNow

kuldeepyada
Tera Contributor

‎02-18-2026 08:54 PM

I have got access to HI portal but still cant see KB articles released by ServiceNow 

Here is the article link https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724183

and when i click i get this error

"Your role does not grant you access to this article. Please use Search to find related content."

what role is needed to access this article and how i can get this.

0 Helpfuls
  • 598 Views
2 REPLIES 2

Tanushree Maiti
Tera Patron

‎02-18-2026 11:16 PM

Hi @kuldeepyada ,

With Our partner access level- you /me dont  have access on this KB . You can log a case to ServiceNow and ask them to Share that.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
0 Helpfuls

Dr Atul G- LNG
Tera Patron

‎02-18-2026 11:19 PM

Hi @kuldeepyada 

 

You can ask your client manger to share these in with you

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
0 Helpfuls