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Not able to view KB article released by ServiceNow

kuldeepyada
Tera Contributor

‎02-18-2026 08:54 PM

I have got access to HI portal but still cant see KB articles released by ServiceNow 

Here is the article link https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724183

and when i click i get this error

"Your role does not grant you access to this article. Please use Search to find related content."

what role is needed to access this article and how i can get this.

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2 REPLIES 2

Tanushree Maiti
Kilo Patron

‎02-18-2026 11:16 PM

Hi @kuldeepyada ,

With Our partner access level- you /me dont  have access on this KB . You can log a case to ServiceNow and ask them to Share that.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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Dr Atul G- LNG
Tera Patron

‎02-18-2026 11:19 PM

Hi @kuldeepyada 

 

You can ask your client manger to share these in with you

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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