Session Expired (401)

[flseiler]

Hello there,

we have periodic problems with session timeouts without a warning.

I already checked the sys_property for session timeout and the timeleft property:

The timeout happens like every 30 minutes without a warning for the timeleft.

This ist the case for onsite collegues, if I'm working from home it seems like it's the configured 3 hours.

What could be the cause for this issue?

 

 

 

[Dr Atul G- LNG]

https://www.servicenow.com/community/developer-forum/session-expired-401-your-login-session-has-expi...

[Tanushree Maiti]

Hi @flseiler 

ServiceNow session timeouts (401 error) without warning are often caused by browser session inactivity. It is expected behaviour.

If  you are facing issue - you can increase  gilde.ui.session_timeout   sys_properties value as per your requitrement.

Refer this KB and posts:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748013

https://www.servicenow.com/community/itsm-forum/quot-session-expired-401-quot-after-upgrading-to-was...

https://www.servicenow.com/community/developer-forum/session-expired-401-your-login-session-has-expi...

[flseiler]

Hi Tanushree,

the timeout in the properties ist set to 180 minutes but my collegues do get these timeout while they are working. In our helpdesk they get a timeout while activly redirecting tickets.
I don't think it is supposed like this if you are still working?

They also get these error in way shorter intervals than 180 minutes.

Regards

flseiler