Next Experience Theme

[fidel_ey]

Hi everyone.

I need your help, I have two instances, one in development and one in Poroduccion. The development instance is with the usual NEXT Experience theme. The stats of the instance are Vancouver patch4-hotfix1a and the stats of the Production instance are exactly the same. They are up to date, so I have checked the sys_properties of the instances and they have the same properties. I don't know why they look different if everything is exactly the same and I don't understand where the problem is if they have the same UI in both cases and the UI has not been configured in any case.

Can someone tell me what is the possible error?

[James Chun]

Hey @fidel_ey,

Couple of things you can check in the Production instance:

• System property glide.ui.polaris.dark_themes_enabled is set to true
• Have you enabled the user preference which allows users to toggle between Next Exp and UI 16? (glide.ui.polaris.use)
• Try logging out and logging back in
• Does this impact all the users?

Cheers

[fidel_ey]

Hi james. 

First of all, thank you for your interest in my query. I add an image with the list of properties.dani

the property "glide.ui.polaris.use" doesn't exits in the list any doesn't exits in both instances  and yes affect to all the users.

[James Chun · Accepted solution]

Hey @fidel_ey,

First of all "glide.ui.polaris.use" is not a system property, it's under User Preference [sys_user_preference]. 

Can you also try setting the glide.ui.polaris.experience to false and back to true.

And set the system property glide.ui.polaris.dark_themes_enabled is set to true.

Cheers

[fidel_ey]

You are absolutely right, my friend. That's why I was able to change it and it has been changed for all users. Great, thank you very much for all the help.