Real-time messaging between users in Now Mobile

Ruben10
Tera Contributor

42m ago

Hi,

We want to have in Now Mobile App a Chat functionality where users can communicate each other based on certain conditions (by country, by region, ...).

I think is possible using Connect Chat or Sidebar chat.

For Connect Chat, this error appears when i try to access:
"The administrator has restricted access to Connect."

For SideBar Chat, we have configured it following a guide but it only works if communication is started from a record.

We want a way where a user can search another user and write him a message (something like WhatsApp).

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Dexter Chan
ServiceNow Employee

24m ago - last edited 24m ago

Sidebar chat is the newest offering and has replaced the legacy Connect chat. A few releases ago, Sidebar was updated to be able to initiate chats without a record so two ServiceNow users could communicate with each other on an ad hoc basis. 

 

Here is a video setting up Sidebar with the Now mobile https://youtu.be/oCTqL2eEj1I?t=338

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