If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...
Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...
Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide Overview Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...
We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...
ServiceNow Vision AI agents are coming! What is a Vision AI agent? A Vision AI Agent is a new type of AI Agent that enables customers to automate tasks that depend on visual understanding of screens or real-world environments. These agents take v...
AI Agents FAQ & Troubleshooting Last updated December, 2025, for Yokohama Patch 8, and Zurich Patch 4 *Safe harbor applies for forward-looking statements* What’s an AI Agent at ServiceNow? AI agents are autonomous systems that interact with thei...
Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...
AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...
AI Agent Masterclass • Session 4 Behind the AI Agent Prompts, Data & Control ← Back to Masterclass Overview Date 15 January 2026 Duration 60 minutes Speakers Timo Weber, Thomas Geering, Javier Lombana Dominguez Watch Recording & Res...
AI Agent Masterclass • Session 3 From Blueprint to Build Design & Patterns ← Back to Masterclass Overview Date 13 January 2026 Duration 75 minutes Speakers Timo Weber, Thomas Geering Watch Recording & Resources Key Takeaways Agen...
AI Agent Masterclass • Session 2 Turning Good Ideas into Great Agents Use Cases & Roadmap ← Back to Masterclass Overview Date 16 December 2025 Duration 60 minutes Speakers Timo Weber, Joost van Poppel, Thomas Geering, Javier Lombana Do...
AI Agent Masterclass • Session 1 AI Agents: Why Now? Understand the Shift in Work ← Back to Masterclass Overview Date 9 December 2025 Duration ~60 minutes Speakers Timo Weber, Spencer Beemiller, Øyvind Foster, Thomas Geering & Team ...
As part of our December 2025 release of Now Assist AI Agents, we’ve introduced AI agent interoperability over the Google Agent2Agent protocol. Follow the below example to set up your ServiceNow AI Agents as primary agents (acting as A2A client) invok...
As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...
AI Academy 2026 starts on January 20th! Join us next Tuesday, January 20th, as we kick off the 2026 season of AI Academy with new topic: Bring Now Assist to your AI Experience with ServiceNow's MCP Server. Yep, Now Assist is getting an MCP server f...
In the enterprise, AI is no longer confined to analytics or prediction it now generates content, reasons over complex problems, and autonomously executes actions across systems. These capabilities deliver unprecedented speed, efficiency, and insight....
Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...
What is AI web agent? AI web agent is a new ServiceNow product that helps customers tackle complex or repetitive tasks across the ServiceNow platform and other third-party systems. Now Assist AI Web Agent “sees” and “interacts” with the ServiceNow in...
Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the m...
In the Zurich Patch 1/Yokohama Patch 6 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. Be sure to update to the latest available version of the Now Assist AI Agents ...
Making Now Assist Record Summarization Work for Your Business As a ServiceNow platform owner or system administrator, you have probably noticed that standard Now Assist summaries capture technical details well but can miss the custom context ...
Introduction Now Assist in AI Search combines the power of platform AI Search with Retrieval Augmented Generation (RAG) to transform the search experience for a variety of use-cases. Today, RAG and vector embedding go hand-in-hand. But RAG is more...
Lisa Latour
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