If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
To help you activate Agentic AI, we're putting together a live three-part webinar series, hands-on guides, and more. Join the Live Series: From Setup to Scale A three-part, expert-led series built around your deployment — environment readiness...
Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...
Use Platform analytics to build a forecasting dashboard that can help estimate and manage your assists consumption, see the example screenshot below and the steps on how to build this for your instance. The second section of the article explains how ...
When responses don't load, or the assistant stalls at "Figuring out next steps," or you see a "Sorry, there was a problem on my side" message, the cause usually comes down to specific settings spread across several configuration areas. Because the sa...
Now Assist in Virtual Agent is answering, but you're left questioning why the answers are off. Maybe it's pulling from the wrong article, skipping a topic you intended, or giving an out-of-date answer. Each situation could be caused by a few things, ...
Now Assist in Virtual Agent works differently from what classic Virtual Agent trained you to expect. It runs on an agentic model. Instead of matching one message to one topic the way classic Virtual Agent did, it reads your whole request, plans acros...
What is Action Fabric? Action Fabric is ServiceNow's framework for connecting AI agents across your enterprise. AI agents are software programs that can reason, plan, and take autonomous action on behalf of a user; unlike a chatbot that answers q...
As of the Australia Patch 3 release + Now Assist in Virtual Agent v19.0 store app, we provide new configurations and table that allow you to configure and measure feedback (thumbs up/thumbs down), including text-based granular feedback, from your Vir...
Why Assignment Group Prediction Is Hard If you've worked in ITSM for any length of time, you know the pain of misrouted incidents. A user submits a ticket with "Workday timesheet not saving" and it bounces between the Service Desk, the Application De...
Note: The following properties are available as of the Australia Patch 3 release (June 2026) Now Assist AI Agents does not charge for tokens, it charges for value in the form of assists. Here are properties you can use to manage and protect your as...
What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released May 5 2026. Customers are not automatically migrated — this article explai...
OverviewThis Knowledge Base article provides an overview of Now Assist, ServiceNow’s generative AI capability, and addresses frequently asked questions related to features, training, security, usage limits, and onboarding requirements. ScopeThis ar...
Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...
If Now Assist stops working after an upgrade or patch, the cause isn't always easy to spot. The platform upgrade process isn't synced with the Now Assist store app release cycle. The platform patch handles the core release, but Now Assist depends on ...
The Now Assist panel relies on plugins, roles, assistant configurations, and deployment channels all being in place. Four distinct failure patterns map to these components, each with its own visible symptom and a specific resolution path. Match you...
What is MCP Server Console? MCP Server Console is ServiceNow's purpose-built control plane for publishing and governing AI agent connections. It lets administrators package ServiceNow capabilities — including Now Assist Skills, Knowledge Graph, Sub...
AI Voice Agents are live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through voice interactions. Whether it's res...
Setting up AI agents goes smoothly until it doesn't. You’ve activated the Now Assist AI agents plugin, opened AI Agent Studio, and you’re ready to start building, then something goes wrong. The product docs cover the setup steps, but there are severa...
Here we’re going to showcase how to set up a Microsoft Copilot Studio Agent to use a ServiceNow Model Context Protocol (MCP) Server tool. Credits: This is not my tutorial; I’m just going through the steps again as this was a frequent customer ask a...
By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS, Ashley Snyder, Principal Outbound Product Manager - ServiceNow Overview ServiceNow customers can now power Now Assist with Amazon Bedrock in two distinct ways: Customer-managed Amazon Bedrock...
For the latest features, please review our what's new guide for version 3.0.16! What is Now Assist Data Kit? Now Assist Data Kit is a new tool that is available as of the Xanadu Patch 3. It allows you to perform the following actions: Create, cura...
Disclaimer: This is a personal project, and is not an official plugin from ServiceNow. No warranty is given. I'm excited to share something I've been working on privately: a custom Now Assist Skill that automatically generates release notes from th...
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