If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...
Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...
In the Zurich Patch 1/Yokohama Patch 6 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. Be sure to update to the latest available version of the Now Assist AI Agents ...
AI Agents FAQ & Troubleshooting Last updated September, 2025, for Yokohama Patch 6, and Zurich Patch 1 *Safe harbor applies for forward-looking statements* What’s an AI Agent at ServiceNow? AI agents are autonomous systems that interact with the...
We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...
What is AI web agent? AI web agent is a new ServiceNow product that helps customers tackle complex or repetitive tasks across the ServiceNow platform and other third-party systems. Now Assist AI Web Agent “sees” and “interacts” with the ServiceNow in...
Making Now Assist Record Summarization Work for Your Business As a ServiceNow platform owner or system administrator, you have probably noticed that standard Now Assist summaries capture technical details well but can miss the custom context ...
Introduction Now Assist in AI Search combines the power of platform AI Search with Retrieval Augmented Generation (RAG) to transform the search experience for a variety of use-cases. Today, RAG and vector embedding go hand-in-hand. But RAG is more...
AI Agent Fabric shipped MCP client support for Now Assist AI Agents. If you're looking for examples or inspiration, see here for a list of MCP servers you can connect with your AI Agents to look up data and run workflows. A large list of MCP server...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...
What is the Now Assist Skill Kit (NASK)? Now Assist Skill Kit, or NASK, was released in the Xanadu release. This feature allows you to build and deploy custom skills that leverage generative AI directly within your instance. These skills serve to ...
As organizations shift toward agentic AI, the limiting factor is no longer model performance. The challenge is enabling intelligent agents to access enterprise context without breaking architectural integrity. In large environments data/ services may...
Sensitive data protection has always been a top priority for our customers. But with the rise of generative AI, the dynamics have changed. Now, data submitted in prompts may leave the instance for external model processing (i.e., data in transit), e...
Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide Overview Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...
UPDATED: 11/24/2025 This article covers commonly asked multilingual questions when using Now Assist and AI Agents products. How does Now Assist support translation across languages? Now Assist offers integrated translation capabilities to provi...
Enable seamless cross-organizational cooperation for the digital AI Agent workforce. Leverage an ecosystem of agent interoperability with A2A. Equip ServiceNow AI Agents with best-of-breed external tools via MCP, expanding AI's reach and avoiding re...
New AI Search admin setup page Navigate to "AI Search Admin Home to see the new AI Search setup page. Here you can view and configure search applications, monitor indexed documents and queries analytics, and learn more about AI Search with Resources....
This article shows a multi-turn conversation where the External Agent (A2A client) asks the ServiceNow AI agent (A2A server) to find a place to stay in Ibiza, Spain. The ServiceNow AI agent returns a list of available options and asks the External Ag...
See the latest resources and videos to learn about Now Assist AI Agents Latest store app version as of December 2025: Now Assist AI Agents 6.0.17 Articles: Now Assist AI Agents prompting guideAI Agents FAQ and TroubleshootingEnable MCP and A2A fo...
Introduction: Welcome! This article is part of a series from the ServiceNow AI Center of Excellence (CoE) team. Our goal is to help customers implement and adopt AI Agents on ServiceNow. One key challenge when designing AI Agents is eliminating recur...
Introduction Hello! We are a group of dedicated AI Strategists and Architects committed to advancing the implementation and adoption of AI solutions for our customers. Through countless advisory and hands-on engagements, we’ve gathered valuable ins...
When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM) providing generative AI capabilities. This guide will walk you through this process, showing how you can set up the connection to an...
Lisa Latour
Sarah G_
