To help you activate Agentic AI, we're putting together a live three-part webinar series, hands-on guides, and more. Join the Live Series: From Setup to Scale A three-part, expert-led series built around your deployment — environment readiness...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...
AI Agent tools – Getting the most out of your agentic workflows Updated as of Yokohama Patch 8 AI Agent tools are essential to bringing your AI Agents from intelligence to action. See below for tips on how to optimize the usage of AI Agent tools. Y...
Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...
As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...
This article walks through the setup for ServiceNow External Agents where the external agent (A2A client) invokes a ServiceNow AI agent (A2A server) over Google A2A protocol in an asynchronous communication channel. Requirements A2A client is commu...
To help you activate Agentic AI, we're putting together a live three-part webinar series, hands-on guides, and more. Join the Live Series: From Setup to Scale A three-part, expert-led series built around your deployment — environment readiness...
IntroductionEnterprise AI adoption has accelerated rapidly, but many organizations are facing a hard truth: most AI tools stop at recommendations. They summarize incidents, suggest fixes, or draft responses—but still require humans to execute the wo...
IntroductionAs enterprises accelerate AI adoption, many organizations are discovering a familiar problem: AI assistants can answer questions, but they often stop short of actually getting work done. Employees still have to navigate portals, raise ti...
AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...
AI Agent Masterclass • Session 5 Converting Data into Intelligence Workflow Data Fabric, Zero Copy & Interoperability ← Back to Masterclass Overview Date 27 January 2026 Duration ~80 minutes Speakers Timo Weber, Chris Thorne, Julia Pur...
Introduction A well-structured knowledge base is without a doubt one of the most powerful tools an organization can use to meet this expectation. By making relevant information easily accessible, a strong knowledge base empowers users to find solutio...
See the latest resources and videos to learn about Now Assist AI Agents Latest store app version as of February 2026: Now Assist AI Agents 6.1.10 Articles: *If you're new to AI Agents, start here*: Introducing AI Agents and Quick Start GuideNow A...
Agentic Evaluation and Troubleshooting Guide Table of Contents Navigate to Automated Evaluation Configure Evaluation Settings Name and Select Workflow Select Evaluation Metrics Create and Configure Dataset Set Up Dataset Parameters Add...
Activate and Configure the Agentic Workflows Table of Contents Generate My Work Plan Agentic Workflow Triage and Categorize ITSM IncidentsInvestigate and Resolve ITSM Incidents Wrap Up and Resolve Incidents Guide Link sn.works/AIAgentE2E...
Setting the Foundations: Plugins, Tools, and Roles for ITSM Table of Contents Overview Enable AI Search Install and Update Now Assist Store ApplicationsYokohama Patch 11Zurich Patch 5 AI Readiness EvaluatorNow Assist PanelActivating SkillsMana...
Now Assist Agentic WorkflowsEnd to End Setup Guide A lot of time in the service lifecycle goes toward work that is structured and repeatable: sorting incoming requests, figuring out where to start on a case, tracking down context that should alread...
OverviewThis Knowledge Base article provides an overview of Now Assist, ServiceNow’s generative AI capability, and addresses frequently asked questions related to features, training, security, usage limits, and onboarding requirements. ScopeThis ar...
Welcome to the Now Assist Skill Kit Use Case Library! This collection of use cases has been carefully curated to spark your creativity and demonstrate the vast potential that lies within Now Assist Skill Kit. Each example presents a unique scenar...
Generate Resolution Plan Agentic Workflow Overview: The “Generate Resolution Plan Agentic Workflow” streamlines the process of creating resolution plans for support tasks by leveraging multiple AI agents. Powered by Now Assist, the workflo...
Artificial Intelligence.Generative AI.Agentic AI.Now Assist. These words are everywhere in the ServiceNow ecosystem right now but if you strip away the hype, what do they actually mean?I've been writing a series of articles that break down complex to...
What is Now Assist Guardian? Trustworthy and responsible AI empowers customers and participants in the AI lifecycle to make informed decisions. NowAssist Guardian is a built-in platform component that ships with our GenAI Controller and is key to...
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