What is MCP Server Console? MCP Server Console is where ServiceNow administrators build and manage MCP servers: collections of tools that external AI agents and MCP clients can discover and call. Each server is a curated catalog of capabilities ...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
To help you activate Agentic AI, we're putting together a live three-part webinar series, hands-on guides, and more. Join the Live Series: From Setup to Scale A three-part, expert-led series built around your deployment — environment readiness...
Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...
What is MCP Server Console? MCP Server Console is where ServiceNow administrators build and manage MCP servers: collections of tools that external AI agents and MCP clients can discover and call. Each server is a curated catalog of capabilities ...
What if every AI capability in ServiceNow was a citizen working together in a smart city? In this article, we'll take a tour through AI City, meet each of its citizens, understand what they do, what they are for, and explore a real-world example of h...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
This guide provides a technical-operational framework for platform administrators, AI architects, and delivery managers who are responsible for running AI agents, AI skills, and agentic workflows on ServiceNow. It covers five areas: how assists are c...
Why Assignment Group Prediction Is Hard If you've worked in ITSM for any length of time, you know the pain of misrouted incidents. A user submits a ticket with "Workday timesheet not saving" and it bounces between the Service Desk, the Application De...
OverviewThis Knowledge Base article provides an overview of Now Assist, ServiceNow’s generative AI capability, and addresses frequently asked questions related to features, training, security, usage limits, and onboarding requirements. ScopeThis ar...
AI Data Mastery Series | Article 2 - Agentic AI Will Fail Without Data Discipline | Now Assist Data Kit Co-authored by Ragu Ramakrishnan and Nandhakumar Apparsamy In our first article, Yogesh Shinde showed how Solution Consultants use Now Assist Da...
Quick Overview The Now Assist Skill Kit (NASK) lets you build and deploy custom generative AI skills directly within your ServiceNow instance. This FAQ covers what it is, when to use it, how to access it, and how to build, test, and deploy custo...
Introduction Location data is foundational across ServiceNow modules such as ITSM, CSM, FSM, WSD, etc. While accurate location data helps platforms serve effectively, poor location data causes AI to confidently deliver incorrect results. This is m...
In Q1 2026, we introduced the Use an AI agent Flow action for Subflows. If within the context of AI agent tooling, you can use the AI agent’s Subflow Tool to invoke another AI agent within the same execution thread. The invocation pattern would loo...
Platform Help Optimize Team Productivity Agentic Workflow Table of Contents What Problem We're SolvingTarget Users & PersonasWhere Users Find ItHow the Workflow OperatesSupported CapabilitiesOutcomes & Business BenefitsDemoHelp Optimize Team P...
Implementing Now Assist in domain separated environments can lead to increased complexity depending on your requirements. This guide documents this process according to the different scenarios one may encounter. If you are looking for specific infor...
AI Voice Agents are live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through voice interactions. Whether it's res...
Use the File Upload tool for a situation where you want to feed additional documents, information, or context to your AI agent. The AI agent will leverage the uploaded file during runtime to help complete its assigned task or objective. It's import...
If you're looking to use AI Agents to triage and resolve your Incidents, you can use Performance Analytics to estimate and forecast the potential assists consumption. The number of incidents created can serve as a starting point to estimate how many ...
Use Platform analytics to build a forecasting dashboard that can help estimate and manage your assists consumption, see the example screenshot below and the steps on how to build this for your instance. The second section of the article explains how ...
When responses don't load, or the assistant stalls at "Figuring out next steps," or you see a "Sorry, there was a problem on my side" message, the cause usually comes down to specific settings spread across several configuration areas. Because the sa...
Now Assist in Virtual Agent is answering, but you're left questioning why the answers are off. Maybe it's pulling from the wrong article, skipping a topic you intended, or giving an out-of-date answer. Each situation could be caused by a few things, ...
Now Assist in Virtual Agent works differently from what classic Virtual Agent trained you to expect. It runs on an agentic model. Instead of matching one message to one topic the way classic Virtual Agent did, it reads your whole request, plans acros...
What is Action Fabric? Action Fabric is ServiceNow's framework for connecting AI agents across your enterprise. AI agents are software programs that can reason, plan, and take autonomous action on behalf of a user; unlike a chatbot that answers q...
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