Otto (Now Assist) is the name given to experiences powered by AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and drive resolution. Note: Otto is replacing the Now Assist name in our product and content. In some ca...
If you are wondering where to start with your Otto Implementation journey, below is a curated list of resources that will help you get started. Note: Now Assist is being renamed Otto. Please pardon our dust as we make this change throughout our prod...
Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...
Get Value from ServiceNow Arc on Day One, Without Building Anything Most AI tools make you start with a blank prompt box and a lot of trial and error. Arc starts with work you already have: your calendar, your inbox, your files, your day, and your S...
Getting Ready for Now Assist / ServiceNow AI (*updated as per Australia Patch 2) Implementing Now Assist is a strategic move that can significantly uplift your organization's productivity and improve the engagement experience for your users and c...
Have you ever spent 20 minutes looking for a feature that was right in front of you? Recently, I was about to build a custom skill in ServiceNow. I opened my instance and started looking for Now Assist Skill Kit. I couldn't find it. I checked the m...
1. What this agentic workflow does The Predict service and transfer HR cases agentic workflow analyzes a newly created HR case and automatically routes it to the most appropriate HR service. It is designed to triage the high volume of general-inq...
ServiceNow Community Article Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed. Release Information...
Introducing ServiceNow Arc: Your Personal Assistant, Governed for the Enterprise Your most important work is scattered, and your AI can't keep up Think about a typical morning. You check overnight alerts, pull up emails that need a response, revi...
![[Skill_- morning-brief] - light mode.png](/community/image/serverpage/image-id/533254i702CDEE48624DEEB/image-size/medium?v=v2&px=400)
Quick Overview The AI Skill Kit, formally known as Now Assist Skill Kit (NASK) lets you build and deploy custom generative AI skills directly within your ServiceNow instance. This FAQ covers what it is, when to use it, how to access it, and how ...
Our Voice Agents are being deployed globally by enterprise customers. In English, conversations hold up really well. But it is different for other languages. Today's voice models are remarkable, and we work closely with many of the teams building the...
Disclaimer: I’m publishing this Community article as a DRAFT due to high customer demand. We will continue to update this article as questions arise and new features are available. Introduction In March 2026, Google (and now, the Linux Foundation) ...
What is AI Search as an MCP tool? MCP Server Console now supports AI Search as a native tool type. Instead of building a custom tool to replicate search, you bind an MCP tool directly to an existing AI Search profile. The agent's queries stay scop...
ServiceNow introduces a new agentic capability, AI Specialists, that join your team, work your incidents, and continuously improve over time. The first delivered out-of-box AI Specialist, the L1 Service Desk AI Specialist, is now generally available....
Learn more about our suite of products containing generative AI features by reviewing the FAQs and product documentation below. This guide will be updated as more resources become available. What is Now Assist? A: "Now Assist" is the name of gener...
You can measure the assists consumption across your user's department via using Platform Analytics, breakdowns, and the department field on the User table. Note that the AI Admin Center provides analytics on the number of executions run by Department...
What is the Agentic Usage Overview Dashboard? The Agentic Usage Overview Dashboard is where platform admins go to monitor usage from inbound agentic connections to MCP servers in MCP Server Console. It contains visualizations that help you asses...
Building Agentic flows that can understand documents and images with the Content insights AI agent - A User Guide Overview Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primarily understand...
Enable seamless cross-organizational cooperation for the digital AI Agent workforce. Leverage an ecosystem of agent interoperability with A2A. Equip ServiceNow AI Agents with best-of-breed external tools via MCP, expanding AI's reach and avoiding re...
What is Action Fabric? Action Fabric is ServiceNow's framework for connecting AI agents across your enterprise. AI agents are software programs that can reason, plan, and take autonomous action on behalf of a user; unlike a chatbot that answers q...
Agentic Evaluation and Troubleshooting Guide Table of Contents Navigate to Automated Evaluation Configure Evaluation Settings Name and Select Workflow Select Evaluation Metrics Create and Configure Dataset Set Up Dataset Parameters Add...
Build Your First AI Agent in ServiceNow In this post, we’ll create a simple AI Agent from scratch that can generate an Incident. This is a beginner-friendly walkthrough meant purely for learning purposes. Step 1: AI Agent plugins are licensed (n...
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