API Connection for an External System

[Rijeesh Rathna1]

Dear All,

We are in the process of implementing a cloud call center application and would like to establish an API connection to ServiceNow to pull the details from the sys_user and customer_accounts table. The response is accepted in JSON by the third party provider and they would like to have a static token created in ServiceNow to establish a permanent connectivity to the system. Can someone please guide me on how to achieve this? I tried doing the JWT token but this will have access token and a refresh token which is valid for a specific time. 

However, the external system would like to have a static token in place to establish the connectivity. Is that possible? If yes, how do we do it?

Thanks,

Rijeesh Rathnakumar

[aizawaken]

Hi @Rijeesh Rathna1 ,
I found this page about "Token-based authentication". Is this what you want to do?

Thanks!

[KB18]

@Rijeesh Rathna1 

Hi,

You have to connect with your external team and tell them to change the access and token refresh time as it is provided by them.

We have the same requirement and we solved it by our third party API team.