Connect ServiceNow to ZoomInfo

PetyaD
Kilo Contributor

Monday

Hi SM community,

 

 I am very new user to SN and researching if there are any prebuild connectors to connect SN and ZoomInfo?  Any info will be greatly appreciated. 

 

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IndyWanKenobi
Tera Contributor

yesterday

Hello there,

There currently is not any connectors for ZoomInfo and ServiceNow. 

Looking at ZoomInfo, there is some documentation on how to connect SSO, Webhooks, Workflows, and other implementations to a third party. If the goal is to send information from ZoomInfo to ServiceNow, you would use webhooks to send to a Scripted REST API. There are two options for API endpoints into ServiceNow.

Custom Scripted Endpoints:https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/c_RESTAPI.html

 

This allows you to script how you want to handle the input from a 3rd party like ZoomInfo including parsing/manipulating the data and then storing in the target table.

 

OOTB Endpoints: https://www.servicenow.com/docs/r/api-reference/rest-api-explorer/use-REST-API-Explorer.html

 

These are OOTB endpoints which have actions such as creating incident records. Using the REST API Explorer, you can navigate what requirements the endpoint has and what payload it is expecting.

 

Hope this helps get you started! It really depends on what the use-case you have is to determine the specific method to integrate the two systems and building out the process from there.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.

Thanks!

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