Download encrypted attachment using API

[RagunathC]

Hello all 

I am trying to download an encrypted attachment using this API https://myinstance.com/api/now/attachment/{sys_id}/file.

Files without encryption works without any issues.

I get the following response

    "error": {

        "message": "No Record found",

        "detail": "Record doesn't exist or ACL restricts the record retrieval"

    },

    "status": "failure"

How do I download encrypted files using service now API?

Thank you

Ragu

[Najmuddin Mohd]

Hi @RagunathC ,
Are you sys_id should be of the Attachment from the sys_attachment.LIST table.

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin,.

[RagunathC]

Hi Nahmuddin,

I have the Sys_id and I am able to download unencrypted file without any issues.

I get the error only when I try to download files that were encrypted while uploading.

Hope this helps.