how can I create a sampls data for learning incident import and export using API?

patelbhaves
Kilo Contributor

‎06-19-2025 08:09 AM

I want to learn how to import and export srevice now incident data using srevice now API.

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Aniket Chavan
Tera Sage
Tera Sage

‎06-19-2025 08:36 AM

Hello @patelbhaves ,

 

If you're just starting and want to learn how to import and export incident data using ServiceNow APIs, here are a few approaches you can explore based on your needs:

 

1. For basic import/export learning:

  • Import Sets: You can use Import Sets to bring data (like incidents) into ServiceNow using CSV or Excel files. This is helpful for understanding how data is transformed and loaded into target tables like incident.

  • Export Sets: You can export data from ServiceNow in CSV, Excel, or XML format using Export Sets or direct table exports.

  • Table API (REST/SOAP): ServiceNow provides REST and SOAP APIs for direct interaction. You can use:

    • GET to export (read) incident records.

    • POST to import (create) new incident records.

  • Scripted REST APIs: If you're comfortable with scripting, you can create custom REST endpoints to handle data import/export logic in a more controlled way.

2. For low-code or no-code options:

  • Flow Designer: You can also use IntegrationHub with Flow Designer to call external APIs or expose your own endpoints using spokes. For example, the REST step can help automate import/export actions without deep coding.

3. If your goal is to keep data in sync between two instances:

In that case, you can build a custom integration using REST APIs (GET from one instance, POST to another).
Or, for more scalable use cases, you can explore Instance Data Replication (IDR) — a plugin that supports bi-directional data sync between instances. IDR is particularly useful when both instances need to stay aligned in real-time.

 

To learn these in more depth, you can refer to:

  • ServiceNow Product Documentation

  • Integration tutorials on YouTube (search for terms like “ServiceNow REST API tutorial” or “Import sets example”)

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.


Regards,
Aniket

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