Add Flag on List View of Caller field on Incident

[MarotiR]

Hi Everyone,
how to implement below requirement:

Enhance the Incident List View in ServiceNow by visually identifying callers who meet specific criteria. When the Caller on an Incident record is:

1. user is not VIP, AND
2. A member of the “VIP Assistant ”  group,

then the Caller field in the List View must be automatically highlighted using:

• A blue text color, and
• A caller-specific image (user_delegate.gif) displayed next to the caller’s name similar like VIP flag Image.

This visual indicator must apply only on the Incident List View, and only when both conditions (caller is not VIP + VIP Assistant membership) are true. All other callers must remain displayed with the default styling.

[MarotiR]

Hi @Ankur Bawiskar ,

"I want to change the font (text) color to red in the list view for the Caller field on the Incident record. As shown in the attached screenshot, the value in the last Caller column should appear in red. could you please provide the solution.