Banner info message without dismissble button

[SujilathaY]

Hi,

I want to add banner info msg for case table for particular conditions.It should not be dismissble it should be peesnt permanent in that form.

[M Iftikhar]

Hi @SujilathaY 

• Go to Form Designer for your Case table
• From the Field Types panel, drag and drop the Annotation field onto the form (preferably at the top).

• Click on the Edit Field Annotation Icon and write your info message in the text box.

• Save the form layout.
  

Now, your message will appear permanently on the form and it won’t be dismissible.

Hope this helps!
If my response helped, please mark it as the accepted solution so others can benefit as well.

[SujilathaY]

I am looking for banner info msg on case table when certain case meets specific conditions.In above link its showing overall banner info msg

[M Iftikhar]

@SujilathaY In that case, you can make the annotation visible only when certain conditions are met using either a UI Policy or a Client Script.

Option 1: UI Policy
You can use a UI Policy with a small script to show/hide the annotation dynamically.
Here’s a helpful example from the community that explains how to do it:

• How to hide Annotation using UI Policy

Option 2: Client Script
If you prefer scripting, you can add an onChange or onLoad Client Script to control when the annotation appears based on field values.

• How to hide Form Annotation until specific field conditions are met

This way, your info message will only show when your defined conditions are true.

Hope this helps!
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Ankur Bawiskar]

@SujilathaY 

you can use form annotations

🚀 ServiceNow Tip of the Day! 🚀 💡 Enhance User Experience with ‘Form Annotations’! 💡 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏