Workspace for a custom app shows Page Not found
Hello We are trying to create a workspace for a custom application on our instance. After adding only the list component, clicking on "Preview" redirects us to a "Not Found" page as in the attachment
Forum Posts
Resolved! Scoped Application Best Practice in ServiceNow Human Resources HRSD Applications
I am looking for best practice guidance. I am utilizing ServiceNow HR Lifecycle Events for a large project. Should all my customizations (integrations, flows, business rules, fields, etc.) be in a new scoped application? Or should I use the existing ...
Hide “I would like to change the computed score” field for Control & Risk but show in Residual Ass
I’m working on configuring the OOTB field “I would like to change the computed score” in ServiceNow.Requirement:Hide this field for Control and Risk recordsMake it visible only for Residual AssessmentThis behavior should apply specifically in Workspa...
Resolved! Seeking Guidance: Recommended Learning Path for ServiceNow Scripting
Hello Community,I am relatively new to the ServiceNow ecosystem and am eager to begin learning scripting within the platform. Given the variety of resources available, I would appreciate your insights on the most effective learning path for a beginne...
SIR Release notes Topics
Hi,I wanted understand few topics in the release notes, like what exactly these fixes are and how i can debug itsecurity incident response release notes1.New -Added capability to support Unmatched Affected User for missing sys_user records.2.Changed-...
Catalog Item Variable Depedency Issue (Fields Disabled/Visible Inconsistently)
Hi All, I am working on a catalog item in ServiceNow and facing an issue with variable behavior.In my catalog item:I have a variable "Request Type" with 4 choices.Based on the selected Request Type, another variable "Request Reason" is shown.The "Req...
App Instance Not Working
We are experiencing issues with the App instance. The application is not functioning as expected and is blocking normal operations. Requesting investigation and resolution.
Post Incident Report ServiceNow
if 'Worknotes' and 'Actions taken', short description, assigned to can be displayed on the timeline in PIR of major incident on the service operations workspace.
Playbook is keep on loading
Hello, I have custom table (X) and custom playbook created for table X. It is working fine in Yokohama release. We have upgraded recently to Zurich patch 4. We are actually creating a record using playbook record generator only. After upgrade, ...
Dynamic query for field reference in UI page
Hello Team, we have two reference fields called category and subcategory. Subcategory should set lookup filter based on category selected by user and it is working fine. After setting category, trying to do search by writing in field subacet...
Can an approver add comments to the approval task before approve/reject?
Hi Everyone, We have migrated an existing process from RITM to App Engine.User submits RITM, then Reviewer Task, then Approval Task, then Fulfillment Task.Previously, the Approver had an ITIL license in where they could go to the backend, review the ...
Emails stuck in “Ready” / intermittently “Processed” or “Ignored” when using Gmail SMTP
I have configured both inbound and outbound email in my ServiceNow instance using Gmail SMTP and POP3 with a valid app password, and email sending/receiving is enabled in properties. When I test using Flow Designer, background scripts, and notificati...
Unable to achieve dynamic filter on UI Builder bulk edit button
In Vulnerability Manager Workspace, we have a "Bulk edit" button. There is a field named "assignment group" in it.The requirement is to add a new field "assigned to" which should display the members of the assignment group selected.How can we add the...
How to Display Record Producer in Custom Service Portal Widget?
Hi Team,I have a custom ServiceNow application where I created a CSM Portal with two custom widgets:1. Case Submission Form – Allows users to submit cases to my custom table (customer_case).2. My Cases – Displays logged-in users’ cases from the same ...
Large spike in app engine subscriptions over 1 month
Hello, i see from may to june 2025 we went up over 2k in users with app engine sub. How can i see what caused this? right now 100% of our users have app engine sub wich should not be the case.