catalog tasks

[RIKKAL]

When all catalog tasks have been closed, RITM should get closed automatically. can anyone help me how to do it 

[Dr Atul G- LNG · Accepted solution]

Hi @RIKKAL 

It is OOTB, you need to set the stage and state. Please pick any of these

[Dr Atul G- LNG · Accepted solution]

Hi @RIKKAL 

It is OOTB, you need to set the stage and state. Please pick any of these

[Robbie · Accepted solution]

Hi @RIKKAL,

ServiceNow provides an Out Of Box (OOB) Business Rule that takes care of this - Business Rule name: 'Close Parent if Required' (For the sc_task table).

Can you confirm what state(s) is/are selected when the catalog tasks are closed?

As long as the value is equal to one of the underlying values as shown below, the Parent RITM should close.

current.stage.changes() && (current.stage=='complete' || current.stage=='Request Cancelled' || current.stage == "closed_incomplete" || current.stage=="closed_skipped")

Have you implemented any new states or are any of the child tasks not set to one of these values? Can you also confirm the Business Rule: 'Close Parent if Required' (For the sc_task table) is Active.

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Thanks, Robbie