How exactly do you make the Assigned to field on the Incident form read only

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Arjun25
Tera Contributor

‎03-13-2025 08:23 AM

Hello, please elaborate and let me know how exactly you would make the Assigned to field on the incident form Read only once the incident state is Resolved and Closed states? Please elaborate and let me know how

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Medi C
Giga Sage

‎03-13-2025 09:40 AM

@Arjun25 

The best and secure way is to that through Access Controls (ACL)!

To allow write access to the assigned_to on incident, if state is not Resolved.

 

For Closed, I believe it should be already OOTB readonly until unless you have done customizations on its related ACL.


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Medi C
Giga Sage

‎03-13-2025 09:40 AM

@Arjun25 

The best and secure way is to that through Access Controls (ACL)!

To allow write access to the assigned_to on incident, if state is not Resolved.

 

For Closed, I believe it should be already OOTB readonly until unless you have done customizations on its related ACL.


If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.

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