Hi,
I want to delete "Workspaces" in the menu displayed in UI16.
Please tell me how to do it.
Thanks.
@Tsunemasa Matsu This is quite an interesting question. Here is my solution.
First thing first, the menu you are referring to is called Unified Navigation Menu.
Here is the list view which appears when you click on Unified Navigation Menu option.
Initially, it appears quite an easy task to simply deactivate this menu item by setting the Menu Active field to false.
However, the assumption falls flat on its face when we try to change edit this record despite having an Admin role.
Up on checking the ACL, I found this one.
By checking the Admin override record and saving the ACL, I was under the impression that now the menu item can be deactivated.
Indeed, the record was editable, however the moment I hit save, this error appears.
There is business rule in place which is not letting me update an existing menu item. Simply deactivate this BR by unchecking the Active checkbox and saving the business rule.
Now finally you should be able to deactivate this Workspace menu item.
This is how the menu looks before deactivating the Workspace Menu
This is how it looks after deactivating the Workspace menu.
Caution: There must be a solid reason why ServiceNow doesn't want Admins to deactivate the Unified Menu options. Hence use extreme caution while applying this solution.
Note: Due to cacheing you might still see the workspace menu item in the menu bar, simply chose to impersonate with another user and end the impersonation. This time the Workspace menu item will not be there.
Hope this helps.
@Tsunemasa Matsu This is quite an interesting question. Here is my solution.
First thing first, the menu you are referring to is called Unified Navigation Menu.
Here is the list view which appears when you click on Unified Navigation Menu option.
Initially, it appears quite an easy task to simply deactivate this menu item by setting the Menu Active field to false.
However, the assumption falls flat on its face when we try to change edit this record despite having an Admin role.
Up on checking the ACL, I found this one.
By checking the Admin override record and saving the ACL, I was under the impression that now the menu item can be deactivated.
Indeed, the record was editable, however the moment I hit save, this error appears.
There is business rule in place which is not letting me update an existing menu item. Simply deactivate this BR by unchecking the Active checkbox and saving the business rule.
Now finally you should be able to deactivate this Workspace menu item.
This is how the menu looks before deactivating the Workspace Menu
This is how it looks after deactivating the Workspace menu.
Caution: There must be a solid reason why ServiceNow doesn't want Admins to deactivate the Unified Menu options. Hence use extreme caution while applying this solution.
Note: Due to cacheing you might still see the workspace menu item in the menu bar, simply chose to impersonate with another user and end the impersonation. This time the Workspace menu item will not be there.
Hope this helps.
