Implementing a Custom Approval Workflow in ServiceNow HRSD

[jobyzoj]

Hi everyone,

I’m trying to create a custom approval workflow in ServiceNow that integrates with our existing HR Service Delivery (HRSD) processes. The goal is to automate approvals for certain HR requests (e.g., leave requests, equipment requests) while keeping them visible in the employee’s HR portal.

So far, I’ve explored:

Using Flow Designer to trigger approvals

Configuring approval rules in HR case templates

Creating custom notifications for approvers

However, I’m running into challenges with:

Dynamically assigning approvers based on department

Handling multi-level approvals with conditional paths

Keeping audit logs clear for HR reporting

I’d appreciate any advice, examples, or best practices for setting up such a workflow in ServiceNow. Are there recommended patterns for integrating custom approval flows with HRSD cases?”

[Sandeep Rajput · Accepted solution]

@jobyzoj There are two approaches to build a custom approval workflow here.

1. Create different approval flows using flow designer for each type of HR Service request. 

2. Build a single flow which will use decision builder table to process approvals based by evaluating several conditions.