My PDI is showing error 'Instance is Hibernating, please use the 'wake up' action in the action'

[shrikant Dwived]

I have created a new PDI instance and showing the below error.

instance URL: https://dev106705.service-now.com/

and after clicking it asking for an admin password, which I don't have. 
if someone helps will be very appreciated.

Thanks

[Community Alums]

@shrikant Dwived 

I would suggest you can request new PDI and load the update set from this PDI if you have and use new fresh instance, that thing is from serviceNow no support is available from there end for this issue.

Thanks and Regards 

Sarthak

[AndersBGS]

Hi @shrikant Dwived ,

Login through: https://developer.servicenow.com/dev.do#!/home and click start building. Alternative, you can log in through https://developer.servicenow.com/dev.do#!/home, Go to your profile, and click manage instance password.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[shrikant Dwived]

@AndersBGS 
Thanks for the quick response. I have created a new PDI instance and i am unable to access the manage instance password option.

[AndersBGS]

Hi @shrikant Dwived 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[shrikant Dwived]

Hello @AndersBGS 
thanks for the update. I keep a note of it.
But this is a newly created PDI instance and it is showing this error.