schedule job - servicenow
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03-05-2025 04:31 AM
hi Everyone,
i have a schedule job which triggers mail notification when the outbound queue reaches its limit . But this notification alert should be sent to teams , is that possible ? please help me
schedule job script , FYI :-
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03-05-2025 04:39 AM
HI @Venkumahant
So you want to trigger the notification to the groups right.
You can use below line to trigger notifications to the group DL.
gs.eventQueue('<event name>,current,<group email id>,count);
In the notification record, under "Who will receive" section check the "Event param 1 contains recipient" check box.
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03-05-2025 04:40 AM
i want the notification to be triggered in Microsoft teams
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03-05-2025 04:44 AM - edited 03-05-2025 04:46 AM
Ok. You can achieve that in multiple ways. One through ServiceNow - MS teams integration. Which requires IntegrationHub subscription. The other way, create one bot account with mail id and trigger all the emails to the bot mail id. Then using power automate filter the emails and push the notification content to MS team groups.
We have implemented the same to notify the teams on SLA thresholds
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03-05-2025 04:46 AM
can you brief the second step?