Script Action is not triggering

[KS86]

I have created an event to trigger Script Action and I have mentioned event in Business rule. But script is not triggering so it is not updating records. 

I am writing script to update Network Adapters when Parent CI description is updated.

BR Script - 

(function executeRule(current, previous /*null when async*/ ) {

    gs.addInfoMessage("Line 4");

    gs.eventQueue('update.cmdb_ci_adpaters.comments', current, previous.short_description, previous.dns_domain);

})(current, previous);

Script Action - 

var gr = new GlideRecord('cmdb_ci_network_adapter');

gr.addQuery('cmdb_ci', current.sys_id);

gr.query();

while (gr.next()) {

    gs.addInfoMessage("Previous Comments " + event.parm1 + "Previuos Domain " + event.parm2);

    gr.comments = "Parent CI desc updated as " + current.short_description;

}

Please refer attachments for more details - 

[Robert H · Accepted solution]

Hello @KS86 ,

You need to add "gr.update()" at the end of the while loop in the Script Action. This will save your updates.

...
while (gr.next()) {
    gr.comments = "Parent CI desc updated as " + current.short_description;
    gr.update();
}

Regards,

Robert

[Ankur Bawiskar]

@KS86 

is that event getting triggered and processed?

you forgot to include gr.update() as mentioned by @Robert H 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[J Siva]

Hi @KS86 
Add gr.update() at the end of your script in the script action.

var gr = new GlideRecord('cmdb_ci_network_adapter');
gr.addQuery('cmdb_ci', current.sys_id);
gr.query();
while (gr.next()) {
    gs.addInfoMessage("Previous Comments " + event.parm1 + "Previuos Domain " + event.parm2);
    gr.comments = "Parent CI desc updated as " + current.short_description;
    gr.update();
}

Regards,
Siva