sla is not running

NIRANJANAH
Tera Contributor

‎06-20-2025 05:51 AM

Hi

 

the response SLA is not running for the incidents, it is showing as 0% even after some time, can anyone please give me the solution for this.

screenshot is attached here, please refer it.

 

NIRANJANAH_0-1750423865326.png

 

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AndersBGS
Tera Patron
Tera Patron
In response to NIRANJANAH

‎06-22-2025 07:25 AM

Hi @NIRANJANAH ,

 

As suggested by other, please share your configuration.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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NamitD
Tera Contributor

‎06-22-2025 08:45 AM

Please Look at the SLA schedule and Start conditions of this SLA

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