UI Builder - Related list of record - not loading ticket page

[Raguvaran Sakth]

Hi Experts,

We are developing configurable workspace using UI builder in the San Diego version of ServiceNow.

We are able to create List menu, List items, Record page - refer Image_1.JPG,  Image_2.JPG

We are not able to resolve a particular problem, even HI support team is unable to solve it. Here is the problem statement. When we open the record page in the workspace, it shows the related list items for e.g. TASk SLA, Attachments. refer Image_3.JPG

On clicking of the related list record, it is suppose to open the task sla record but instead it is stuck in "Loading..." stage - refer Image_4.JPG

From the development perspective we are not sure what we are missing but this works fine in the Tokyo version

Appreciate your guidance.

[Michael Fry1]

How is your Record page configured? Baseline required parameters are table, sysId. Are you passing that data in the Event?

[Raguvaran1]

Hi Michael,

Thanks for your response. Below is our record page configuration, we are passing the required parameters which are table and sysID then we also passing the data in the event. Please refer the attachment Image_5.jpg

[Michael Fry1]

That doesn't look correct. Normally each parameter for the destination page would show. In my screenshot you can see a parameter for table, sysId, query, etc. Then you would map your payloads or string data to those parameters:

 

[Raguvaran Sakth]

Hi Michael,

The initial clicks on the ticket from the list layout, opens the record perfectly but there are sub tabs which shows the child tasks, task sla's, etc, which when we click do not open at all. As a part of our investigation we also wonder that if we have configured the tabbed settings correctly or not. If you could help us some insights on our question below it would be great.

1. How to configure Child tabs? i.e When we click on the child record, it opens in a new tab?