Unable to open Flow in Flow Designer---but its working
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04-01-2025 10:27 PM
When opening certain Flows in the Flow Designer they fail to load and you see the following Error:
Flow SYS_ID_HERE not found.
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04-02-2025 08:34 AM
Did you check the point I mentioned in my earlier response?
Are you sure the main flow has all the subflows captured and those subflows are present in the instance?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 12:38 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-01-2025 10:54 PM
Reason why did it happen?
This happens because the Flow is referencing a Subflow that is missing from that instance.
Resolution Steps:
To resolve this issue you will need to transfer the Subflow from one of your Other Instances into the Affected Instance.
To find the Subflow please do the following in an Instance where the Flow is opening as expected:
- Go to the [sys_hub_flow_snapshot] Table
- Filter for Sys ID = <SYS_ID_FROM_ERROR_MESSAGE>
- Open the Subflow in the "Parent flow" Field
- Verify that this Subflow is missing in the Affected Instance
- You can now transfer the Subflow into the Affected Instance to resolve the issue
If you do not have any Instance where the Flow is opening as expected:
- Please review your deleted Subflows since this could have been removed and no longer exists in any of your instances.
- If you are still unable to find the missing Subflow then you will most likely need to re-create the Flow.
Hope this helps you.
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04-01-2025 10:59 PM
Thanks for sharing. You could have shared the link to the KB article rather than copy pasting it's content
Unable to open Flow in Flow Designer
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-02-2025 08:24 AM
This flow doesn't have any subflow