Unable to open Flow in Flow Designer---but its working

NeethuB
Tera Contributor

When opening certain Flows in the Flow Designer they fail to load and you see the following Error:
Flow SYS_ID_HERE not found. 

11 REPLIES 11

@NeethuB 

Did you check the point I mentioned in my earlier response?

Are you sure the main flow has all the subflows captured and those subflows are present in the instance?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@NeethuB 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Nilesh Pol
Tera Guru

@NeethuB 

Reason why did it happen?

 

This happens because the Flow is referencing a Subflow that is missing from that instance.

 

Resolution Steps:

 

To resolve this issue you will need to transfer the Subflow from one of your Other Instances into the Affected Instance.

To find the Subflow please do the following in an Instance where the Flow is opening as expected:

  1. Go to the [sys_hub_flow_snapshot] Table
  2. Filter for Sys ID =  <SYS_ID_FROM_ERROR_MESSAGE>
  3. Open the Subflow in the "Parent flow" Field
  4. Verify that this Subflow is missing in the Affected Instance
  5. You can now transfer the Subflow into the Affected Instance to resolve the issue

If you do not have any Instance where the Flow is opening as expected:

  • Please review your deleted Subflows since this could have been removed and no longer exists in any of your instances.
  • If you are still unable to find the missing Subflow then you will most likely need to re-create the Flow.

Hope this helps you.

@Nilesh Pol 

Thanks for sharing. You could have shared the link to the KB article rather than copy pasting it's content

Unable to open Flow in Flow Designer 

AnkurBawiskar_0-1743573587798.png

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

This flow doesn't have any subflow