Validation failing in lists and filters task

[Keerthana_A]

In the lists and filters task in welcome to servicenow, I forget to add closed in the filter and continued the task which resulted in failed in validate task. So, I tried again by following every step correctly, but no matter how many times I'm redoing it, it's still resulting in Validate task Failed. What do I need to do to make my task validation successful?

[Rafael Batistot]

Hi @Keerthana_A 

In this case is better rise a servicenow ticket 

https://www.servicenow.com/community/training-and-certifications/i-am-halfway-through-the-welcome-to...

[Tanushree Maiti]

Hi @Keerthana_A 

1. Validate Incident Details

Validate the following details for each incident in the List View:

• Incident Number
• Category
• Priority
• All relevant columns displayed in the List View

Refer to the following videos for guidance:

• https://www.youtube.com/watch?v=YXFL_2WKHwk
• https://www.youtube.com/watch?v=hwyPro0D3Bw

2. Update Incident State

Ensure that you perform this task by impersonating the Platform User.

• Select the State column for all 1 - Critical incidents.
• Use the List Editor to change the State to In Progress.
• Select the green check mark to save the changes.
• A total of 10 rows should be updated.