Validation failing in lists and filters task

Keerthana_A · 4 weeks ago

In the lists and filters task in welcome to servicenow, I forget to add closed in the filter and continued the task which resulted in failed in validate task. So, I tried again by following every step correctly, but no matter how many times I'm redoing it, it's still resulting in Validate task Failed. What do I need to do to make my task validation successful?

Rafael Batistot · 4 weeks ago

Hi @Keerthana_A

In this case is better rise a servicenow ticket

https://www.servicenow.com/community/training-and-certifications/i-am-halfway-through-the-welcome-to...

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Tanushree Maiti · 3 weeks ago

Hi @Keerthana_A

1. Validate Incident Details

Validate the following details for each incident in the List View:

Incident Number
Category
Priority
All relevant columns displayed in the List View

Refer to the following videos for guidance:

2. Update Incident State

Ensure that you perform this task by impersonating the Platform User.

Select the State column for all 1 - Critical incidents.
Use the List Editor to change the State to In Progress.
Select the green check mark to save the changes.
A total of 10 rows should be updated.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti