Download link: Digital Product Value Stream Management Architecture Blueprint v2
Detailed walk-through (version 1): https://www.servicenow.com/community/architect-articles/digital-product-value-stream-management-arch...
Version 2 of the Digital Product VSM blueprint is here! Download it now for free and use it to help you better understand how the Now platform supports end-to-end digital product value streams. This version includes our latest innovations from the Vancouver release and aims to illustrate how you can:
- Transform your digital operations to run a world-class, adaptive yet ultra-efficient technology organization.
- Strength your security and risk management to proactively address cybersecurity threats while putting automated processes in place to enable risk-informed decisions.
- Scale your cloud excellence to deliver application modernization, rationalize applications, gain visibility, and operate cloud services with improved AIOps.
How to use it?
- Identify customization areas by deviations from the blueprint.
- Understand how & why ServiceNow integrates with your broader ecosystem.
For assistance, reach out to your ServiceNow Account, Impact team, or implementation partner(s). We value your feedback! Share your thoughts in the comments below. 📝
A huge thank you to the team of experts who contributed their thought leadership.
Release notes:
General:
- More workspace & dashboard illustrations: Explore persona-specific insights for a deeper understanding of various roles in the VSM picture.
- Field service management: Additional context of how work in the field with IoT data can be harnessed for value stream management.
- OT service management: Additional context of how manufacturing processes can be supported within value stream management.
CSDM:
- Simplified Illustration: A clearer view of how CSDM supports the digital product lifecycle across value stream phases.
- Executive Dashboards: Examples showcasing the benefits of an end-to-end data model to decision-makers.
Application Portfolio Management:
- More APM Indicator Sources: Added more sources to demonstrate how the Now platform enables continuous data-driven decisions for better business outcomes.
DevOps Continuous Compliance & DevOps Configuration Management:
- Improved DevOps Data Model illustration: Added more details to clarify how our DevOps data model works. We have also improved the visualization of how various CI/CD tools integrate into the DevOps data model.
- Examples of Software Development Components
Service Operations
- Enhanced Collaboration: Illustrations on how service management and IT operations disciplines collaborate for added business value.
- Unified Technology Operations: Additionally provided a more apparent context for our approach towards unified technology operations that include distributed tracing/observability, traditional AIOps, and site reliability operations.
- Out-of-the-Box Integrations: More examples of out-of-the-box integrations for tracing, log analytics, and events, including OpenTelemetry and Service Graph.
Customer Service Operations
- Improved Clarity: Better understanding of our value proposition in proactive customer service and customer project management, within the context of product management.
DevSecOps
- Latest Capabilities: Blueprint updated with the latest features.
- Updated Security Integrations: Now with an additional focus on software development risk management.
- OT Security Operations: More context added.
- Responsive Process Illustration: Aligned with our out-of-the-box security incident response process.
Multi-Cloud Platform Engineering
- Day 0, Day 1, Day 2 Context: Improved illustration for a comprehensive view of the value stream.
Cloud FinOps
- FinOps Value Stream Context: Enhanced illustration for better understanding.
- ITAM Synergies: More clarity on better-together synergies.
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