Actions On Selected Rows: which actions should be made available in the top right corner?
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02-13-2024 03:28 AM - edited 02-13-2024 03:32 AM
I'm considering some "custom" actions to be added in the drop-down menu on top right corner of the GUI:PRB selections
Curious about what solution architects would advise on this:
which actions should be easily accessible, based on the object type selected?
What would be the best way to have contextual menus based on the object type selected?
E.g. Multiple CHANGE tickets --> CLOSE
CHG selections
Multiple INCIDENT tickets --> REOPENINC selections
Multiple RELEASE tickets --> Ask for an update
...
I don't think there's any wrong answer - posting here to receive feedback from the community:
any steer will be helpful!
Thanks
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