Hello,
I have a requirement - when a local admin in PROD environment logs into the instance, a notification should be sent. I tried following the existing threads, but I am not able to trigger the notification. Here are few things I performed before I posted this question here in this forum.
- Instance Security center - tried looking for notifications which were mentioned in the previous threads - Unable to locate them in preferences from profile.
- Tried the same script that is suggested, but what is the event that needs to be triggered?
- Mail script for content of the email?
Please help.
Thanks
I see on the image you have selected send when 'Event is fired', it should be changed to 'Record inserted or updated', and also the script requires a change. Here is what you can try out -
1. Notification should be on the sys_user table
2. Update the when to run conditions as below
3. Use the below-mentioned script for the advanced condition -
function userHasAdminRole(userId) {
var gr = new GlideRecord('sys_user_has_role');
gr.addQuery('user', userId);
gr.addQuery('role.name', 'admin');
gr.query();
// Check if any records were returned
if (gr.next()) {
return true; // User has the admin role
} else {
return false; // User does not have the admin role
}
}
// Example usage
var userId = gs.getUserID(); // currently logged in user
var isAdmin = userHasAdminRole(userId);
answer = isAdmin;
I have tested this and it works so should be straightforward for you.
-Harneet Sital
Request you please mark my answer as helpful or correct based on the impact
Find all my ServiceNow articles here
I see on the image you have selected send when 'Event is fired', it should be changed to 'Record inserted or updated', and also the script requires a change. Here is what you can try out -
1. Notification should be on the sys_user table
2. Update the when to run conditions as below
3. Use the below-mentioned script for the advanced condition -
function userHasAdminRole(userId) {
var gr = new GlideRecord('sys_user_has_role');
gr.addQuery('user', userId);
gr.addQuery('role.name', 'admin');
gr.query();
// Check if any records were returned
if (gr.next()) {
return true; // User has the admin role
} else {
return false; // User does not have the admin role
}
}
// Example usage
var userId = gs.getUserID(); // currently logged in user
var isAdmin = userHasAdminRole(userId);
answer = isAdmin;
I have tested this and it works so should be straightforward for you.
-Harneet Sital
Request you please mark my answer as helpful or correct based on the impact
Find all my ServiceNow articles here
Hello @Harneet Sital
This script worked just fine in PDI, and now its not triggering any notifications. Can you please help me with this.
I am sharing the screenshots.
Any help would be greatly appreciated.
Thanks
