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Benefits of CMDB for ITSM?

Suggy
Giga Sage

‎11-09-2022 07:43 AM

Hi,

We have a small customer who is using ITSM (INC, PRB, CHG, SR and KM). But they are not using CMDB.

 

I am looking for a list of ALL benefits of how CMDB will help for ITSM for above modules?

 

 

Note - They dont want to invest in any autoamtion/Discovery tools.

 

Thanks in advance!

 

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