Best way to clean up ServiceNow Data
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08-01-2025 06:52 AM
Hello everyone,
We are in the process of cleaning up data from multiple tables in our ServiceNow instance, which has been in use for over a decade and supports a wide variety of activities.
As part of this effort, we’re working to identify the data sets that can be safely deleted. I'm looking to better understand the available options for data cleanup and the recommended use cases for each approach.
Specifically, I would like to know the differences, advantages, and best use cases for the following methods:
Data Management
Table Cleaner
System Archive
If anyone has experience or best practices to share regarding these tools—or any other suggestions for large-scale data cleanup—I would greatly appreciate your input.
Thank you!
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08-08-2025 08:15 AM - edited 08-08-2025 08:17 AM
Here's a recent KB by support that covers all major aspects of Servicenow data management.
KB1518213 - Mastering Data Management in ServiceNow: from tracking growth to efficient cleanup
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1518213
BR, Jan