Can we connect ServiceNow to a third party application through Service Builder?
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09-03-2024 11:36 PM
I've learnt that Service Builder is used to e-bond two ServiceNow instances (Provider and Consumer).
Could it be used to connect a third party application?
Thanks in Advance.
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09-04-2024 02:18 AM - edited 09-04-2024 02:20 AM
Service Bridge is the application that connects two ServiceNow instances to each other for the use case where one instance is a "producer", i.e. a provider of services, and the other is a "consumer", i.e. a customer of the producer instance that requests services and receives certain data syncs.
Service Bridge only connects two ServiceNow instances, it cannot be used to connect third-party applications.
Service Builder is a graphical user interface that helps you build out service-layer configuration items in a user-friendly way. It's not an integration tool. Docs - here